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‎01-21-2021 12:24 AM

HP Recommended
Product: Pavilion 15 cs3006tx
Operating System: Microsoft Windows 10 (64-bit)

My laptop does not charge beyond 93 % even though it is plugged in. Also charging light turns white from amber when the charge reaches 93%. Does anyone know a solution or reason behind this?

1 person had the same question
1 REPLY 1

‎02-05-2021 02:41 PM

HP Recommended

@Joe2392

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:

  • 1. Go to Start, search for Device Manager, and open this result.
  • 2. Expand batteries.
  • 3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.
  • 4. Shut down the computer. 
  • 5. Disconnect the charger.
  • 6. Remove the battery.
  • 7. Hold down the power button for 1 minute.
  • 8. Insert the battery only.
  • 9. Attempt to turn the battery on.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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