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Common problems for Battery
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‎08-06-2022 01:04 PM

HP Recommended
Product: HP Pavilion - 15-ck074nr
Operating System: Microsoft Windows 11

I have an HP Pavillion out of warranty that recently stopped charging fully. I always have it plugged in but it's only charging to 72%. I ran the HP diagnostics and the battery failed the test. I was given a failure code. How can I find out what this code means? 9FJNJF-9ANB6S-MFPW2K-C0FB13

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1 ACCEPTED SOLUTION

Accepted Solutions

‎08-06-2022 02:32 PM

HP Recommended

Actually I was able to get it to start charging again. I unplugged the power supply and shut it down. I replugged in the power supply and re-started the laptop and like magic it's fully charged at 100% again. 

 

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2 REPLIES 2

‎08-06-2022 01:15 PM - edited ‎08-06-2022 01:17 PM

HP Recommended

You will need to either replace the battery yourself or have it done by a shop.

 

You can use the Windows Battery-Report utility to see exactly what the state of your battery is.

 

 

Read the article I wrote about a similar issue  to what you are seeing. In the article, I  explain how to access and use Windows own Battery-report utility.

https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Is-your-notebook-plugged-in-and-not-charging/...

 

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎08-06-2022 02:32 PM

HP Recommended

Actually I was able to get it to start charging again. I unplugged the power supply and shut it down. I replugged in the power supply and re-started the laptop and like magic it's fully charged at 100% again. 

 

Was this reply helpful? Yes No
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