Battery not charging in my laptop but will charge in another.failure ID :GU1JK3-79N9PW-XD7V6K-C09V03

[Mitt7777777]

A day before yesterday my screen would either go black(flickering) when I change the position of screen, or will go to sleep on its own. So I did a shut down of my laptop and removed the battery and installed it again. After assembling the laptop, it would not start at all. Not even when plugged in to AC mains, it wouldn't show the charging LED or anything. It was dead. I figured it must be hardware issue with wire of the LCD screen of laptop and turns out that when I remove the LCD screen wire from motherboard, the laptop would start normally but if I plug the LCD wire, it would not start at all. So I brought my laptop to repair center but surprisingly when booted it worked perfectly. He did some tests and said that it is working just fine. Next day my laptop battery stopped charging at 48%. It wouldn't charge any further. I did component test on HP (with plugged in) and it showed me FAILURE ID : GU1JK3-79N9PW-XD7V6K-C09V03 When I did the battery component test after disconnecting it from AC mains, it said the battery health is ok. I cannot figure out what is the cause of the problem. I also left my laptop to charge overnight but still stuck at 48%. So I replaced my battery into my friend's HP Notebook, same model. Here the battery charged perfectly in his laptop, but the battery won't start in my laptop. I cannot understand the issue. I did update BIOS, battery drivers as well tried charging my laptop with another adapter. Nothing works. I would like to say that my laptop works perfectly when plugged in without battery. PLEASE HELP!

[Dragon-Fur]

@Mitt7777777 

Were it me, I would be suspicious of that battery.

Notebook introduced Jan 2015

If this is the original battery, it is likely in need of replacement in spite of the results of having installed it into a friend's computer.

Error code 601

GU1JK3-79N9PW-XD7V6K-C09V03

OK

xxxxxxxx

9/11/19

601

Power

AC Adaptor, Battery, Cache Battery Pack, Charger, Power Cord, Power Supply

Battery 1

If you have not already done so, you could try recalibration.

Battery seems “stuck” in a particular charge setting

The battery might be OK and just need calibration (balance / set).

The steps to check / calibrate / replace the battery are included in this document:

HP Notebook PCs - HP Battery Alert Appears Before Windows Starts

If you decide to replace the battery, the Part Number and super easy replacement procedure is in the service guide:

 HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook PC Compaq 15 TouchSmart Notebook ...

Page 41

Excerpted

Battery

Description Spare part number

4-cell, 41-Whr, 2.8-Ah Li-ion battery 740715-001

3-cell, 31-Whr, 2.8-Ah Li-ion battery 746641-001

Before disassembling the computer, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

1. Disconnect all external devices connected to the computer.
2. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

To remove the battery:

1. Position the computer upside down on a flat surface.
2. Slide the battery lock latch (1), and then slide the battery release latch (2) to release the battery.
3. Remove the battery from the computer (3).

Need or want more information?  Search for additional solutions...

Reference and Resources – Places to find (more) help and learn about your Device

Device Homepage

NOTE:  Content depends on device type

HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals, Product Information, more

HP Notebook - 15-r203tx

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Select the relevant post "Accept as Solution" to help others find it.

[Mitt7777777]

Hi, @Dragon-Fur

I did another test to make sure the problem is with my battery. I got the battery from my friend and tried charging in my laptop. I did the battery check through HP PC Diagnostics and the results were positive. Intially, the replaced battery did charge from 89% to 91% and "stuck" there.

Again, when I did my battery test, it said Logic :ok Charge state : Blown fuse. Failure ID : GU1JK3-8LK9Q7-XD7V6K-C0B613

I did multiple tests, after this test, and in few of them(2 or 3 test) the battery charge state was ok, and as "BLown Fuse" most of the times.

Now, I am more worried. Did I damage my friend's battery as well. Is there another hardware issue with my laptop?

[Dragon-Fur]

@Mitt7777777 

There are limited testing options.

The code translates to 

GU1JK3-8LK9Q7-XD7V6K-C0B613

OK

xxxxxxxx

9/20/19

601

Power

AC Adaptor, Battery, Cache Battery Pack, Charger, Power Cord, Power Supply

Battery 1

At the least, it is likely not worth continuing to test and retest a component that is failing. 

I cannot answer whether you have damaged your friend's battery.  I would guess it is possible to have done so if your computer's charging system (onboard electrics, charging adapter) is contributing to the problem.   It is possible that the friend's battery is not-in-perfect-condition in the first place.  ??

The following is the information I usually include for this sort of issue.  

_____________________________________________________________________________

Things that are the Battery

Information / Tests

HP Community thread on the subject

Accepted Solution - Battery won't Charge or Battery won't Hold a Charge

Article that explains Smart Battery Technology  

Battery use and care, how batteries perform over time, and expected battery life

How to: Understanding Lithium-Ion and Smart Battery Technology

Battery does not charge when system is warm to hot

If the “not charging” issue is (only) apparent when the system is running hot (or near that point), the battery and charge system are likely overheated as well – the charge system will resume operation when the computer cools down.  Short Version:  An overheated battery / computer / charging-system will not charge the battery – this is normal behavior.

Battery seems “stuck” in a particular charge setting                                                                  

The battery might be OK and just need calibration (balance / set).

The steps to check / calibrate / replace the battery are included in this document:

HP Notebook PCs - HP Battery Alert Appears Before Windows Starts

And / Or

Document includes information and link for testing the hardware using HP PC Hardware Diagnostics (UEFI) (preferred method) and / or using the HP Support Assistant to test the battery.

>>>  Testing and Calibrating the Battery (Windows 10)    <<<

Tips for extending / improving battery service

Microsoft - Battery saving tips

HP Notebook PCs - Improving Battery Performance (Windows)

Documents and Reference

This document is for HP notebook PCs that have a removable battery.

HP Notebook PCs - Battery Does Not Power Notebook or Hold a Charge

If the adapter fails it will not power the notebook.

HP Notebook PCs - Using and Testing the AC Power Adapter

Oddities and Contributions

• Fix (High) Contrast (on computer screen)

Contributed by Pantopia

Unplug charging cable, wait a few seconds, plug in cable.

Relevant Post

• Battery at 100% but shuts off when unplugged (results unconfirmed at this writing)

Contributed by Rcamp48

Test system: HP Elite Pad 900 G1

Setup:  Tablet connected to docking station

Symptoms:  Shows 100% charge in battery – computer shuts off as soon as unplugged

Test (Solution):  Press and hold Power button and Reset button at the same time

Relevant Post

Run Component Tests

Contributed by  Wes_notebooks 

Testing for Hardware Failures

HP Document

HP PCs and Tablets - About UEFI and the Startup Menu

Recalls and Advisories

Be sure to check your computer’s Website Support for relevant advisories and bulletins

The battery might be on a Recall list - devices / components eligible for Recall replacement are not subject to warranty status.

Information

 HP Replacement programs and product recalls

 Battery Safety Mode

"Fat" Battery / Swollen Battery

HP EliteBook/ProBook/Zbook Workstations - Notebook PCs - Swelling or Deformation of Notebook Battery

Purchase Options

1. If you determine that you need to purchase a battery, AC adapter, or power cord for your computer, check for the part(s) in HP PartSurfer.

1. If / When you know the battery type / part number, you may check for the battery at the Parts Store
2. If the part is not available from HP, use your search engine to find – and purchase - the part in your region.

Find your Product

See:  HP Notebook PCs - How Do I Find My Model Number or Product Number?

OR

• Open Support Home
• Enter the full model name
• When the website opens, select category Product Information
• Look for the Specifications for your computer
• The Product number may be listed in the Specifications document

Find your computer Serial Number

See: HP PCs, Printers - Finding the Serial Number

Find your part number

The part number you seek may be in the Maintenance and Service Guide

• Open Support Home
• Enter the full model name
• When the website opens, select category User Guides
• Look for the Maintenance and Service guide for your computer
• The part numbers are listed in the component section (wording varies)

Check for parts at the PartSurfer Website

Open PartSurfer

• Select your Country
• Enter the device Product Number, Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number
• Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

NOTE >> Parts marked as "n/a" are not available from HP.

Parts marked as available for purchase might be available from:  HP Parts Store

OR

If HP does not provide the part for retail purchase,

Use your search engine to find the part number at your favorite online store.

Warranty Period

If the computer and battery are within the Warranty Period, contact HP Technical Support.

“Everywhere” Contact Information - HP Technical Support

HP World-Wide Support

 Select your region and follow the prompts

Semi-Related:

HP Notebook PC AC Power Cord Safety Recall and Replacement Program - August 26, 2014

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Select the relevant post "Accept as Solution" to help others find it.