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‎08-06-2025 06:29 PM

HP Recommended

My laptop (Hp 14s-fq2002)

The laptop is able to detect the charger (white LED near the charging port lights up), but it does not charge the battery while the laptop is powered on. The battery icon in Windows does not show any charging indicator, and the battery percentage does not increase.

However, if I shut down the laptop completely, the battery charges normally. Once I power the laptop back on, the charging stops again.

I have already tried the following steps, but the issue persists:

  • EC (Embedded Controller) reset (holding power button for 30 seconds)

  • BIOS recovery (Win + B key during startup)

  • BIOS is up to date

  • Checked HP Support site — no newer BIOS version available

  • Windows doesn't even reports that it's “Plugged in, not charging” when it detects the adapter.

Please advise on how I can proceed with diagnosing or repairing this issue. If a replacement part is needed, I would appreciate help identifying the correct DC-in board or power module for this laptop model.

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