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‎09-20-2017 12:59 PM

HP Recommended
Product: Pavilion dv8
Operating System: Microsoft Windows 7 (64-bit)

Battery icon in system tray shows 8% available (plugged in, not charging).  how do I get the battery to charge or do I need a new battery?

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-20-2017 02:54 PM - edited ‎09-20-2017 02:55 PM

HP Recommended

You should test the battery first before replacing. Read this support document:

 

https://support.hp.com/us-en/document/c00821536

 

I am an HP employee expressing my own opinion.
Please post rather than send me a message. It's good for the community and I might not be able to get back quickly. - Thank you.

View solution in original post

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2 REPLIES 2

‎09-20-2017 02:54 PM - edited ‎09-20-2017 02:55 PM

HP Recommended

You should test the battery first before replacing. Read this support document:

 

https://support.hp.com/us-en/document/c00821536

 

I am an HP employee expressing my own opinion.
Please post rather than send me a message. It's good for the community and I might not be able to get back quickly. - Thank you.
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‎09-20-2017 02:55 PM

HP Recommended

Hi @amsilver,

 

Try running the battery test and see what it reports.  See Testing and Calibrating the Battery.  That PC is certainly old enough for the battery to have worn out at this point, see Purchasing a Replacement Battery.

 

R

I am an HP Employee.
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