Battery not charging

[ACPLUG]

I have a new battery thats not charging. I've tried all the listed solution but it still don't charge.

[Jeet_singh]

@ACPLUG,

Thank you for posting your query on HP Support Community,

Let's start off by performing a Hard reset on the notebook: 

Before power resetting your computer, do the following:

1. Disconnect or remove all peripheral devices. Start up the laptop and test the computer by itself, and then reconnect one peripheral device at a time.

2. Turn over the computer and look for a battery compartment door.

   • If there is a battery compartment, use the steps in Reset a laptop with a removable battery.

   • If there is no battery compartment, use the steps in Reset a laptop with a sealed or non-removable battery.

 I recommend to restore the BIOS defaults.You could restore the BIOS with this document selecting the reloading the BIOS default settings. That way it will look at the Hardware installed on the Notebook.

Once done, restart the computer and check.

Please follow the steps to uninstall Microsoft ACPI-Compliant Control from Device manager: 

Unplug the charge and use the laptop until the battery drains to 15%.

Turn off the laptop and turn it back on after 30mins.

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager,

Restart the computer and the issue should be fixed.

Also, Go through them all and let me know what you have determined is causing the issue. The first document has the most relevant troubleshooting if your battery appears to be not charging.

I would suggest please update the Bios and Chipset drivers on your PC from our HP support website, using this link: http://hp.com/drivers Select the country and language. Enter the product# and follow the on-screen instructions.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

Battery Does not Power Notebook or Hold a Charge

HP Notebook PCs - Testing and Calibrating the Battery (Windows 10) (Skip the steps if you have already performed).

Next thing, I would suggest here is to run the test on the battery from F2.(Click on Component test - Scroll down to Power)

Let me know how it goes for further assistance!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[ACPLUG]

I tried all this listed solutions but it still don't charge when i got the new battery I let it discharge to about 22% and uninstalled the Microsoft ACPI-Compliant Control and reinstalled tne battery and restarted the computer. but it still did not start charging. So what I had to do is cut the computer off take out the battery unplug the cord and wait until the next morning press the the on button for about 15 seconds before i plugged in the power cord and battery then I put the battery back in and plugged the power cord up and it charged for 5 seconds, but it did go from 22% to about 25%. So now I got it Up to about 49%. I've even reinstalled windows 7 again to see if that work but it did not. I restalled my computer to the factory setting but it still did not start charging. So I when back to windows 10 and start charging back the old way.

[Jeet_singh]

@ACPLUG,

This looks like a possible hardware failure. I would recommend you contact our HP support team so that they can setup a service.

HP support team can be reached on www.hp.com/contacthp

I'm sure they should be able to go ahead and address your issue. Let me know if you need any further assistance. I'll be more than happy to help you.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

[ACPLUG]

OK I WILL DO THAT. THANKS FOR THE HELP. BUT I HAVE ONE LAST THING TO TRY AND THAT'S  REPLACE THE POWER CORD AND THEN I'LL CALL TO SET UP REPAIRS.  THANKS  

[Jeet_singh]

@ACPLUG,

That's really sound a good idea, you can definitely try to replace the power cord and check if that helps.

Please take your time and get back to us with the results,
I'm sure they should be able to go ahead and address your issue.

Thank you and have a wonderful week ahead 😊

[ACPLUG · Accepted solution]

Well I replace the power cord and that was the problem and now its charging. I wish it was a way for my computer to detact that also . thanks for the help and info.

[Jeet_singh]

@ACPLUG,

I'm glad you got this issue sorted out.

Do visit our HP Forums and drop us a message anytime you need help.

Thank you 😀