Battery not charging

[AlkyMalky]

I have reset the laptop but the charging light is still off and the battery level is still dropping. I have tried different power outlets to no effect. I have checked the charging lead and can find no loose connections . I would appreciate any help in identifying the problem 

[Deep_World · Accepted solution]

Hi @AlkyMalky,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

Here are a few additional troubleshooting steps you can try : 

1. Perform a hard reset (power drain)
Sometimes residual power can interfere with charging.

Shut the laptop down completely

Unplug the charger

Hold the power button down for 15–20 seconds

plug in the charger, and try powering on

2. Inspect the charging port carefully
Even if the cable looks fine, the charging port on the laptop itself can be the issue.

Check for dust, debris, or a loose-feeling port

Gently wiggle the plug while it’s connected  if the charging light flickers, the port may be damaged

3. Try a known-working compatible charger (if possible)
Chargers can fail internally without visible damage.test another HP-compatible charger with the correct wattage, this can quickly rule out the power adapter.

4. Check BIOS power status
If the laptop will still turn on:

Restart and tap Esc (or F10) to enter BIOS

Look for battery or power information

If the battery is listed as “not detected” or “not charging,” that points to a hardware issue

5. Run HP hardware diagnostics
HP laptops often include built-in diagnostics:

Press Esc repeatedly on startup, then choose Diagnostics

Run the battery and AC adapter tests if available

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World