Battery not charging

[EmeAllen]

My computer has stopped consistently charging. Sometimes it says (plugged in, charging) and other times it says (plugged in, not charging) but for both the precentage will continue to go down. I've purchased a new charger and have checked the status of the battery. I have also reset the BIOS but none of these have worked. I've tried uninstalling both the ACPI-Compliant Control Method Battery and the Microsoft AC Adaptor. I've updated everything that can be updated but still my computer doesn't charge. The charging light turns on when I plug it in but the computer still dies if it is left on. Please help!

[Riddle_Decipher · Accepted solution]

@EmeAllen

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

As I Understand the laptop has an error message as "plugged in, not charging",

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

• Have you ensured the battery was drained to 15% before you attempted to reseat the battery and reinstall the drivers?
• Did you check with an alternate adapter and/or wall outlet?

While you respond to that, here's what I recommend (perform steps exactly as prescribed to resolve the issue, because I know you've already done most of these steps)

• Unplug the charge and use the laptop until the battery drains to 15%. 
• Turn off the laptop and turn it back on after 30mins. 
• Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager, 
• Restart the computer and the issue should be fixed.

If it doesn't,  Unplug for a few minutes, then try a different outlet. Unplug the laptop, wait a few minutes, then plug it into an outlet in a different room. Some users report that a laptop power adapter can temporarily stop working to protect itself from a perceived issue with the power supply.

• If your battery is removable, take it out while the power source is disconnected. Hold down the laptop's power button for two minutes, put the battery back in, and plug it into a new outlet.

Examine the cord. Examine the entire length of the power cord for tears, dents, and worn-down insulation. If you notice any, or if the power brick is warped or smells like burnt plastic, the cord is probably faulty. You'll need to purchase a new cord for your laptop.

• Check your warranty before replacing any parts. The cost may be covered under some circumstances

Inspect the connection. If the cord's attachment to your laptop wobbles or feels loose, there could be a problem with the connection. Unplug the cord, remove debris with a wooden toothpick, and remove heavy dust build-up with compressed air.

• Bent pins and other damage issues are model-specific. Take the laptop or cord to a computer repair shop. You can look up your model online for repair instructions, but this can be difficult without proper tools and may void the warranty.

Let the computer cool down. If your laptop battery feels very hot to the touch, excess heat could be interfering with the charging process. Shut down the computer and let it sit for several minutes to cool down. If you haven't cleaned your laptop vents recently, blow a can of compressed air into the fan vents at an angle, in short bursts, to remove some dust.

• Do not blow directly into the fan vents, only at an angle, or you could damage the fan.
• If you are comfortable disassembling your laptop, you can use the compressed air to blow away internal dust directly. Look up a guide to disassembly for your model before you begin, and work on a large, clear surface. This will likely void your warranty.

Start up your laptop without a battery. Shut down the computer, remove the battery, and plug the computer in. If the computer won't turn on, you probably need a new cord.

• If you can start it up again in this situation, the charging issue is probably due to the battery itself, or your computer's interaction with the battery.

And I recommend you check the below steps:

I'm sending out a Private message with the information you need to get this sorted,

Please check your Private message icon on the upper right corner of your HP Forums profile 

Next, to your profile Name, you should see a little blue envelope, please click on it 

(The reason we are utilizing the private message now, is because the instructions are critical).

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[gianlux]

Hey, I have a similar problem, I've an HP-15-ay100 notebook with a 807612-421 battery, purchased in June 2017, so less than two years ago. By one month I have the following problem: the battery does not recharge more than about 70% and when it reaches around 20% sometimes it turns off by itself, without warning. I did a test with the original HP software and the battery is in excellent condition, it does not need calibration and in fact does not give it to me as an option. Even with Battery View the battery status is excellent. The PC mounts Windows 10 and is updated in all its components, the firmware is the last one released. Even when switched off, the battery does not charge more than 70/80%. Even if it were a battery conservation setting, the result is that today I’ve a battery that is excellent from diagnostics, but that I can use it for 50% (from 20 to 70). I don't even know if I should buy a new one, because it could be a planned obsolescence based on which I can't do anything. What do you recommend?

[gniccoli]

I have the exact same issue. And it seems to be very common. Would love a way to fix this!

[gianlux]

I spoken with my layer, I'm about to collect the name of all the people that have the same problem, this is planned obsolescence because it regards so many people. SYS