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‎12-19-2021 08:00 AM - edited ‎12-19-2021 08:11 AM

HP Recommended
Product: Pavilion 360
Operating System: Microsoft Windows 10 (32-bit)

I bought an extended warranty with the purchase of my laptop and now I'm having battery issues with my laptop.

Problem is even though the offer clearly states battery replacement, the HP customer care executive told me that it is applicable for only commercial laptops and not personal.

Why TF would i buy such a useless extended warranty if it doesn't cover my laptop. 

HP is acting like a bunch of thieves.

Please remember this extended warranty was bought by many customers in good faith of a valued after sales service so don't dupe us.

The screenshot clearly states battery replacement is included

 

 

 

Screenshot_20211219-184640__01.jpg

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4 REPLIES 4

‎12-19-2021 11:16 AM

HP Recommended

I have asked a Moderator to help get you some assistance.

 

Please be aware that on weekends customer service is not running at full capacity, so this may take a few days.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎12-20-2021 10:18 AM

HP Recommended

Hi@Rachitj6,

 

Thanks for engaging in the HP support community! This is a wonderful location to converse with the community, get assistance and find tips!

 

Unfortunately, care packs don't cover with battery warranty, PLease find HP Consumer Notebooks -Understanding Battery Warranties for Consumer Notebooks.

 

Hope that answers your question and you have a great day!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

 

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‎12-20-2021 10:18 PM

HP Recommended

Then why is it mentioned in my warranty deliverables if it's not applicable to my notebook.

Either don't put misleading information in the warranty page and if you do then have the courtesy to act on it. 

And it's not just me who has raised this question there have been 1000's of such claims.

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‎12-21-2021 12:33 PM

HP Recommended

Hi@Rachitj6,

 

As we have limited support boundaries in the support community as of now. 

 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution

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