Battery not detected - HP Envy 13

[xina-p]

My HP Envy 13" laptop (13-ah0051wm) suddenly stopped recognizing the battery.  It worked fine up until 2 days ago, then without warning the compute will not recognize the battery, and dies immediately if not plugged into AC power.  Is this a battery issue or a hardware/driver issue?  I don't want to  buy another battery only to find out it's a more complicated problem.  My experience with batteries is that they die slowly over time, not suddenly.  Windows 10 64-bit.

Symptoms

• No battery icon in Windows
• powercfg /batteryreport returns "no batteries are currently installed"  and shows a Battery changed timestamp 2 days ago (attached... no batteries were changed in real life)  
• Battery not detected in BIOS component test, showing Logic State Not Available (FF), Charge State - Not Available for both Primary/Secondary.
• Device Manager shows no problems with ACPI-Compliant Control Method Battery
• HP Hardware Diagnostics 1.8.3.0 Battery Check shows Primary - Not installed
• AC Power works great.

I've tried:

• Upgrading drivers via HP Software Update (nothing to upgrade)
• Disabling/reenabling both Microsoft AC Adapter and ACPI-Compliant Control Method Battery devices in Device Manager
• Uninstalling ACPI-Compliant Control Method Battery in Device Manager and Scanning for New Hardware (found immediately)
• Removing back of laptop, unplugging/reattaching battery cable
• Unplugging battery, hard reset CMOS / capacitors for 15 sec with no power, replugging battery.

Laptop is 13-ah0051wm. Battery is L08496-855. 

Battery report
COMPUTER NAME	LAPTOP-UUALRMUF
SYSTEM PRODUCT NAME	HP HP ENVY Laptop 13-ah0xxx
BIOS	F.13 06/07/2018
OS BUILD	22000.1.amd64fre.co_release.210604-1628
PLATFORM ROLE	Mobile
CONNECTED STANDBY	Not supported
REPORT TIME	2022-11-2713:13:50

Installed batteries
Information about each currently installed battery
No batteries are currently installed

Recent usage
Power states over the last 3 days
START TIME	STATE	SOURCE	CAPACITY REMAINING
2022-11-2413:23:44	Active	Battery	62 %	26,380 mWh
13:41:06	Suspended		56 %	23,747 mWh
13:42:39	Active	Battery	55 %	23,516 mWh
13:47:32	Suspended		53 %	22,730 mWh
14:23:41	Active	Battery	52 %	22,161 mWh
14:35:03	Suspended		47 %	20,082 mWh
15:54:23	Active	Battery	45 %	19,127 mWh
15:55:23	Suspended		44 %	18,588 mWh
16:08:45	Active	AC	47 %	19,881 mWh
16:38:16	Suspended		54 %	22,854 mWh
20:21:33	Active	Battery	49 %	20,944 mWh
20:21:33	Suspended		49 %	20,944 mWh
20:32:26	Active	AC	43 %	18,511 mWh
21:31:18	Suspended		68 %	28,983 mWh
2022-11-2508:33:05	Active	AC	68 %	28,983 mWh
09:13:26	Suspended		68 %	28,983 mWh
09:16:33	Active	AC	68 %	28,983 mWh
09:38:59	Suspended		68 %	28,983 mWh
11:21:54	Active	Battery	66 %	28,059 mWh
11:26:38	Suspended		63 %	26,750 mWh
11:40:16	Active	AC	64 %	27,320 mWh
12:24:43	Suspended		64 %	27,381 mWh
12:26:06	Active	AC	64 %	27,381 mWh
12:35:59	Suspended		64 %	27,381 mWh
12:36:41	Active	AC	64 %	27,381 mWh
12:55:04	Suspended		64 %	27,381 mWh
12:56:21	Active	AC	64 %	27,381 mWh
13:23:53	Active	Battery	64 %	27,335 mWh
13:25:42	Active	AC	63 %	26,811 mWh
14:06:13	Suspended		67 %	28,629 mWh
14:08:33	Active	AC	67 %	28,629 mWh
15:42:39	Active	Battery	67 %	28,629 mWh
15:42:43	Suspended		67 %	28,629 mWh
16:50:11	Active	AC	57 %	24,240 mWh
17:51:00	Suspended		70 %	29,691 mWh
2022-11-2611:13:03	Battery changed	AC	-	-
11:13:03	Active	AC	-	-
11:25:25	Suspended		-	-
12:02:36	Active	AC	-	-
12:04:43	Suspended		-	-
2022-11-2712:44:35	Active	AC	-	-
12:56:00	Suspended		-	-
13:01:29	Active	AC	-	-
13:01:29	Suspended		-	-
13:03:57	Active	AC	-	-
13:03:57	Suspended		-	-
13:07:09	Active	AC	-	-
13:13:48	Report generated	AC	-	-

[Rainbow23]

Hi @xina-p,

Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

I see that you are facing battery issues with your HP ENVY - 13-Ah0051wm.

As you have already tried all the steps, this could be a hardware issue with the battery and may require repair. 

I suggest that you contact HP Service Center in your location from this web link
Note: Select your country from the dropdown,  enter the city or postal code, select the product, change the radius, and click on search to locate the nearest HP Service center near your location.

Hope this helps.
Take care and have a good day.

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