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‎03-16-2023 09:13 AM

HP Recommended
Product: hp envy x360 convertible 15-bp1xx
Operating System: Microsoft Windows 10 (64-bit)

I recently bought a new battery for my wifes's laptop as the original was not holding a charge for more than 20 minutes.

After installing the new battery the laptop does not detect it. I have tried all the fixes I could find online and nothing worked.

Even put the old battery back in and that too is not longer detected.

 Returned the new battery and bought another one from a different supplier, still no joy. I have purchased HP replacement batteries from local resellers. 

I can confirm that the charging cable is working fine as it charges my other HP laptop with no issues.

I have gone to the extent of reinstalling windows.

 

I would appreciate any assistance in this regard. 

 

Thanks 

Kavesh

 

 

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