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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
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HP Recommended
HP Recommended
Hi @Loubnaa
You really do need to identify your HP laptop as everyone here else does in order to help us to help you.
I am a volunteer forum member. If my suggestion solved your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
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HP Recommended
HP Recommended
Have you followed the basic troubleshooting?
Does the power LED light up and change to amber?
That would let you know if the power adapter is operating as expected.
If the power LED lights up and it does not charge, considering that you state that it is a new laptop, I would contact the vendor immediately to get a replacement.
Manufacturing isn't perfect and faults do happen.
I am a volunteer forum member. If my suggestion solved your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
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