Battery performance

[Prachi20]

I bought hp pavilion 360 convertible a year ago on January 2 and now its just January 8 and today after just about a week of my warranty expiry my battery has got dead and msg flashes to replace it ...i don't understand this issue ...

[Huffer]

Please give us the exact model number. Have you run a diagnostic test on the battery? Batteries can and do fail at various times in their life. One year is very short. I am going to also escalate this and see if maybe some assistance is available from HP. But you are going to need to have the battery replaced. 

[Riddle_Decipher]

@Prachi20 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

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