Battery plugged in, but not charging

[johnyboiii]

Hello,

I am experiencing problems with battery charging. I have tried uninstalling and refreshing the battery drivers but no change. Not even a led close to power connector on laptop is not shining. Notebook runs fine, when its on AC adapter, its just not charging the battery.

Can some1 please advice.

Thanks

[iomare]

Hi,

First try performing a HP diagnostics on the battery to see if there is a hardware problem. Here is a link to HP support page on how this is done:

https://support.hp.com/ph-en/document/c04700771

Let me know,

David

[johnyboiii]

Hello see screen of battery test from UEFI

[iomare · Accepted solution]

HI,

You are going to need to replace the battery. If your PC is still under warranty you can get replaced for free. If not you will need to purchase a replacement battery. You can find them online for good prize.

Hope it helps,

David

[johnyboiii]

thanks a lot for support, David.

[iomare]

Your welcome.

Let me know if you need further help.

All the best,

David