Battery problem with no solution

[gianlux]

Hey, I have an HP-15-ay100 notebook with a 807612-421 battery, purchased in June 2017, so less than two years ago. By one month I have the following problem: the battery does not recharge more than about 70% and when it reaches around 20% sometimes it turns off by itself, without warning. I did a test with the original HP software and the battery is in excellent condition, it does not need calibration and in fact does not give it to me as an option. Even with Battery View the battery status is excellent. The PC mounts Windows 10 and is updated in all its components, the firmware is the last one released. Even when switched off, the battery does not charge more than 70/80%. Even if it were a battery conservation setting, the result is that today I’ve a battery that is excellent from diagnostics, but that I can use it for 50% (from 20 to 70). I don't even know if I should buy a new one, because it could be a planned obsolescence based on which I can't do anything. What do you recommend?

[The_Fossette]

@gianlux,

Welcome to the HP Support Community!

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager.

Here is how you do it.

Step 1: Click the Windows “Start” button and right-click “Computer.”

Step 2: Click “Manage,” then “Device Manager.”

Step 3: Click the “Batteries” section. A list of devices will appear.

Step 4: Right-click the “Microsoft ACPI-Compliant Control Method Battery” device and click “Uninstall.”

Step 5: Click the “Action” menu item and “Scan for Hardware Changes” to reinstall the driver.

Restart the computer and the issue should be fixed.

If the issue persists, I recommend you update the bios the from the below link and test.

https://support.hp.com/in-en/drivers

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[gianlux]

So nice of you, but it doesn't works: I'm a professional IT, I made as you tell me, I made a reset battery, I'm install/unistall/reinstall the drivers, I used original software HP to analyze my laptop in line and by UEFI, I restored my pc, Ipushed 15, 20, 30 seconds the power button, I've changed the ac adaptor. My laptop is perfect and up to date and I'm an expert. I collected so many signatures of so many people because this is clearly an example of  planned obsolescence, so we'll make a class action vs HP. All the rest is useless, but thank you

[The_Fossette]

@gianlux,

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[gianlux]

Thank you, I appreciate it, I look forward to a private contact from your technical department.