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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
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OK.
Read my last post again so I won't have to repeat myself.
From your description of the issue, a new battery is needed to replace the one that is currently installed.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
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@Suthar_Ashok wrote:Hi all,
My battery is getting charged upto 100% but its not giving any backup to me. As soon as I remove the battery it's getting shutted down. Should I replace my battery?
If yes, then from where can I get hp authorized battery?
Thanks in Advance. 🙂
Unfortunately, the way you have phrased your first sentence is not clear to a native English speaker or reader.
Did you mean to say that when it seems that the battery is charged to 100% that the notebook still cannot be used as a mobile device for any length of time? Another way to say that would be that is that the notebook does not run for very long while using only the battery.
If you remove the battery while the notebook is on and without an external power adapter connected to it, it is supposed to shut down.
You do not need to purchase an HP authorized battery. You can use the HP part number that is on the battery to search online and find a vendor who sells the battery.
You can also search with your HP notebook's full product name or number to find a vendor who sells a guaranteed compatible battery with a one year warranty. That is what most people do.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
13
0
0
HP Recommended
HP Recommended
OK.
Read my last post again so I won't have to repeat myself.
From your description of the issue, a new battery is needed to replace the one that is currently installed.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
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