Battery problems HP Pavilion x360 14-cd0830nd

[Lenaaa96]

I've been having issues with my laptop's battery for a while now. I have a HP Pavilion x360 14-cd0830nd. Often when I just take the laptop out of the charger, it shuts down within a few minutes. However, this is not always the case and it was sometimes possible to simply work several hours on it. I did that regularly about a month ago. I have to admit that I leave it on the charger (especially at home) because it is annoying when it suddenly shuts down. I did a battery test and it now said it only has 26% capacity left. It could be that this is correct, but I think it is strange that I was able to work on it for hours recently. Does the battery need to be replaced or is there something else I can try? Unfortunately I no longer have a warranty on the laptop, is it useful to buy an HP care pack to get a new battery?

[Echo_Lake]

@Lenaaa96

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help,
Firstly, perform Windows Update and HP Support Assistant:  

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

Refer to the article: HP Notebook PCs - Battery does not power notebook or hold a charge By the end of the article you will be able to fix the issue.
Learn how to get the most service and life from your HP notebook battery by following these industry-wide suggested best practices.

Click here: https://support.hp.com/in-en/document/c01297640 (refer to Battery care practices)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Lenaaa96]

Thank you for your reply!

At first it seemed like the problem was solved and most of the time it works fine now, but it still happened once that the laptop was charged when I closed it and when I opened it, it just shut down. So I guess the problem is still not completely solved...:(

[Echo_Lake]

@Lenaaa96
Thank you for posting back. 

I appreciate your efforts to try and resolve the issue.
Let's try these steps to resolve the issue: 

• 1. Go to Start, search for Device Manager, and open this result.
• 2. Expand batteries.
• 3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.
• 4. Shut down the computer. 
• 5. Disconnect the charger.
• 6. Remove the battery. (only for removable battery)
• 7. Hold down the power button for 1 minute.
• 8. Insert the battery only. (only for removable battery)
• 9. Attempt to turn the battery on.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Lenaaa96]

It's even worse now, as HP support assistent says the battery is very weak and needs to be replaced. I also got a black screen telling me this when turning the laptop on. Before the status of the battery was fine according to HP support assistent.

[Echo_Lake · Accepted solution]

@Lenaaa96

Thank you for posting back.

I appreciate your efforts to try and resolve the issue. This seems like a hardware related issue with the battery and in order to correct the battery issue the computer needs to be repaired. 

As we have limited support boundaries in the support community as of now. I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: https://www.hp.com/us-en/contact-hp/ww-phone-assist.html

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!