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‎03-03-2024 09:04 AM

HP Recommended
Product: HP Pavilion 15-cs1065cl
Operating System: Microsoft Windows 11

The HP Support Assistant displays that the new battery I installed reports a failure.

Failure ID: 9W0KHD-A0DC1X-MFPXHG-C09623.

What does this Failure ID mean?

Category:
1 REPLY 1

‎03-03-2024 09:43 AM

HP Recommended

I'm afraid that the code and the notebook's product number, when entered into the failure ID code site at the link below just indicates that the battery may need to be replaced.

 

HP Customer Support - Service Center

 

HP Pavilion 15-cs1065cl

 

Product
6EH46UA
Serial
XXXXXXXXXX

 

Warranty removed from product.
Diagnostic report

 

Failure details - Battery Check:
Failure ID:9W0KHD-A0DC1X-MFPXHG-C09623
Test date:2024-03-03
Component tested: Battery Check
IMPORTANT: The test found a problem with the battery, and it may need to be replaced.

 

 

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