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‎01-13-2018 09:08 AM - edited ‎01-13-2018 09:09 AM

HP Recommended
Product: HP ZBook 17 G3 Mobile Workstation
Operating System: Microsoft Windows 10 (64-bit)

My battery was recalled. 

Received replacement very fast.

Replaced the recalled battery with the new one, no problems at all.

Reboot computer, and I guess the BIOS doesnt recongnize it.  So I am still stuck with the laptop having to be plugged in.

New battery will not charge.

When I run the HP Battery Program Validation Utility the new battery shows up as  Unknown or Invalid.

Not sure what to do now.

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-15-2018 02:24 AM

HP Recommended

Hi,

 

i had exacly the same problem with my zbook studio g3. Downgrade my BIOS from 1.23 to 1.19 battery fixed the problem.

View solution in original post

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1 REPLY 1

‎01-15-2018 02:24 AM

HP Recommended

Hi,

 

i had exacly the same problem with my zbook studio g3. Downgrade my BIOS from 1.23 to 1.19 battery fixed the problem.

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