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‎03-12-2024 07:45 PM

HP Recommended

The battery in my laptop HP Pavilion 15-au119na needs replacing, and the technician has confidently tried two batteries so far, neither of which the laptop will accept. I’d be grateful for advice on how to find out what battery or batteries will be acceptable. Thanks. It would be much appreciated.

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1 ACCEPTED SOLUTION

Accepted Solutions

‎03-12-2024 08:19 PM

HP Recommended

Enter your notebook's serial number in the search window at the link below and it should provide the battery part number and description you need.

 

HP PartSurfer

 

Chapter 3 of the service manual indicates that this battery part number and description is used in the model series:

 

HP Pavilion - 15-au119na - Setup and User Guides | HP® Support

 

Battery    HP part # 849909-855

 

HP does not sell the battery you need, so the only suggestion I can offer would be to do a search by the HP battery part number and find a compatible aftermarket battery that references the HP part number.

 

Check on Amazon or eBay for example.

 

View solution in original post

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3 REPLIES 3

‎03-12-2024 08:19 PM

HP Recommended

Enter your notebook's serial number in the search window at the link below and it should provide the battery part number and description you need.

 

HP PartSurfer

 

Chapter 3 of the service manual indicates that this battery part number and description is used in the model series:

 

HP Pavilion - 15-au119na - Setup and User Guides | HP® Support

 

Battery    HP part # 849909-855

 

HP does not sell the battery you need, so the only suggestion I can offer would be to do a search by the HP battery part number and find a compatible aftermarket battery that references the HP part number.

 

Check on Amazon or eBay for example.

 

2 people found this reply helpful
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‎03-12-2024 08:34 PM

HP Recommended

Thanks, Paul. That;s really helpful.

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‎03-12-2024 08:36 PM

HP Recommended

You're very welcome. 

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