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Microsoft Windows 10 (64-bit)

Help!

 

I need a new battery for my HP laptop (14-cm0xxx) but don't know the part number (I don't want to take the existing battery out before I've got a replacement).

 

I've spent a couple of hours googling, looking on Amazon, Ebay etc, but don't want to buy the wrong thing. Is anyone able to let me know the part number that I need to buy please?

 

I'm based in the UK,

 

Thanks in advance,

MissusMalarkey

15 REPLIES 15
HP Recommended

Hello @MissusMalarkey 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration before we focus on the battery ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2Please report your results

HP Recommended

Thank you  for getting back to me, the information is as follows:

 

OS Name Microsoft Windows 10 Home

Version 10.0.19044 Build 19044

System Model HP Laptop 14-cm0xxx

System SKU 4AP52EA#ABU

Processor AMD Ryzen 5 2500U with Radeon Vega Mobile Gfx, 2000 Mhz, 4 Core(s), 8 Logical Processor(s)

BIOS Version/Date AMI F.24, 04/01/2019

 

Many thanks 

MM

HP Recommended

Hello @MissusMalarkey 

 

(1) Buy genuine HP battery:

HP spare part number: L11119-855

Assembly-battery 3C 41W 3.6A LI HT030

 

https://partsurfer.hp.com/partsurfer?searchtext=L11119-855

 

ub6424_0-1665362812537.png

 

(2) How to replace ?

--->>> Maintenance and Service Guide

Page 33 Component replacement procedures

 

ub6424_1-1665362959179.png

 

Kind regards

HP Recommended

Hello @MissusMalarkey 

 

Before replacing the battery, you should do the following ...

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2Download and install BIOS Update 

HP Notebook System BIOS Update

F.65 Rev.A26.3 MBMar 30, 2022Download

 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

      • An available BIOS update resolves a specific issue or improves computer performance.
      • The current BIOS does not support a hardware component or a Windows upgrade.
      • HP Support recommends installing a specific BIOS update.

"

 

(3Reboot

(4Let BIOS be installed until it's completely done !

(5Please report your results

HP Recommended

Thank you so much for your help, it is very much appreciated. Once I've completed the steps, I will report back.

 

Thank you again,

MM

HP Recommended

@MissusMalarkey wrote:

Thank you so much for your help, it is very much appreciated. Once I've completed the steps, I will report back.

Thank you again,

MM


Hello @MissusMalarkey 

You're welcome !

Keep me updated

Good luck

HP Recommended

So I've got a new battery and created a system restore point etc.

 

However the updated bios means that I can no longer get into my laptop.  I can't reset a pin or password, can't get in as an administrator,  and can't use the system restore point.

HP Recommended

@MissusMalarkey wrote:

So I've got a new battery and created a system restore point etc.

However the updated bios means that I can no longer get into my laptop.  I can't reset a pin or password, can't get in as an administrator,  and can't use the system restore point.


Hello @MissusMalarkey 

 

The Bios update only updates the "Bios" program code and certain areas of the Bios data block, it does not change any user accounts/passwords or Windows accounts/settings (on the hard drive), don't worry.

 

Kind regards

HP Recommended

But the change has meant that Windows tells me my PIN is no longer available. I have no way of getting in to my laptop so I don't know what to do.

 

I have spent hours today looking for a solution but haven't found one so I will need your help please.

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