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‎10-15-2022 01:45 PM

HP Recommended
@MissusMalarkey wrote:

But the change has meant that Windows tells me my PIN is no longer available. I have no way of getting in to my laptop so I don't know what to do.

I have spent hours today looking for a solution but haven't found one so I will need your help please.

Hello  @MissusMalarkey 

 

This is very unusual and should never happen. Please remove current hard disk from notebook. Insert a new hard drive and reinstall Windows operating system. Then transfer your data from old hard drive back to notebook using a USB-to-drive adapter.

 

Do you need more help ?

 

Kind regards

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‎10-15-2022 01:56 PM

HP Recommended

I don't have another hard drive or the ability to reinstall windows, it was preloaded onto the laptop when I bought it. 

 

I've just spent money on a new battery which I haven't had a chance to install yet and don't have more money for a new hard drive.

 

Is this a Windows or a bios issue?

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‎10-15-2022 02:20 PM

HP Recommended
@MissusMalarkey wrote:

I don't have another hard drive or the ability to reinstall windows, it was preloaded onto the laptop when I bought it. 

I've just spent money on a new battery which I haven't had a chance to install yet and don't have more money for a new hard drive.

Is this a Windows or a bios issue?

Hello @MissusMalarkey 

This is a Windows issue.

 

Windows does not work correctly. Please reinstall it.

 

(1) Please reinstall your operating system !

You need (another Windows computer) to prepare bootable <USB flash drive>

 An unused or empty USB flash drive with at least 32 GB storage capacity is required.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10

Take time and follow

https://support.hp.com/us-en/document/ish_4511095-4511141-16

( All Software and drivers from HP are included )

 

Information: Your product number is supported: 4AP52EA#ABU

 

ub6424_0-1665865182233.png

 

(2) Please report your results

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‎10-15-2022 02:38 PM

HP Recommended

Thanknyou, I will try this. I also have a ticket open on the windows community.

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‎10-15-2022 02:43 PM

HP Recommended

Hello @MissusMalarkey 

 

If you don't have a second Windows computer and a 32 GB <USB flash drive> ask a friend/neighbor/acquaintance to help you create the USB flash drive. Borrow a USB stick, this is only needed once for the installation.

 

Keep me updated

Kind regards

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‎10-15-2022 02:54 PM

HP Recommended

Thank you, will do.

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