Battery stuck at 0%

[dly3]

My laptop is stuck at 0% even tho its i plugged it in with the charger. For more context this is a laptop hp and this started happening for like 3 months now and im getting annoyed because i need to plug the charger every time for it to be working, i tried everything online also i tried doing a hard reset and more else but none of the videos on YouTube seem to be helping, Does anyone have a Solution?

Thank you.

[Jerry_57]

Hi @dly3,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

It can be frustrating to have your laptop battery stuck at 0% despite being plugged in. Here are several steps you can take to troubleshoot and possibly resolve this issue:
 

Check Hardware Connections:
 

• Ensure the charger and power cable are securely connected to both the laptop and the wall outlet.
• Test the charger with another compatible HP laptop to determine if the issue is with the charger itself.

Update Battery Drivers:
 

• Open Device Manager on your laptop.
• Expand the Batteries category.
• Right-click on Microsoft AC Adapter and Microsoft ACPI-Compliant Control Method Battery, then select Update driver.
• Follow the prompts to search for and install any available updates.

Battery Health Diagnostic:
 

• Use the HP Support Assistant to run a battery diagnostic test.
• Open HP Support Assistant and navigate to the Battery Check under Troubleshooting and fixes.

Calibrate the Battery:
 

• Fully charge the battery to 100%.
• Disconnect the charger and let the laptop run on battery power until it shuts down.
• Recharge the battery to 100% without interruption.

BIOS Update:
 

• Visit the HP Customer Support - Software and Driver Downloads site.
• Enter your laptop's model number.
• Check for a BIOS update and follow instructions to install it if available.
  
  
  I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Jerry_57

HP Support