Battery stuck at 19% and not charging while plugged

[harsha5]

I am using hp pavilion 15-ab052tx and my battery stuck at 19% and even plugged its not charging .

I've runned hp support assistant battery check up its saying unkonwn(93).

Please help me...

[The_Fossette]

Hi @harsha5,

Welcome to the HP Forums!

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

I reviewed your post and I understand that the battery is stuck on 19% and not getting charged.

I’d love to help!

Follow the below steps to fix this issue.

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager.

Here is how you do it.

Step 1: Click the Windows “Start” button and right-click “Computer.”

Step 2: Click “Manage,” then “Device Manager.”

Step 3: Click the “Batteries” section. A list of devices will appear.

Step 4: Right-click the “Microsoft ACPI-Compliant Control Method Battery” device and click “Uninstall.”

Step 5: Click the “Action” menu item and “Scan for Hardware Changes” to reinstall the driver.

Restart the computer and the issue should be fixed.

If the issue persists, I recommend you update the bios the from the below link and test.

http://hp.care/2nikIQ9

Let me know how it goes and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care!

Cheers!