Battery swelling

[Vextanys]

My battery is swelling, and I find it hard to believe a battery should swell like this after only 2.5 years, particularly as the laptop is usually attached to the mains charger, which *should* prevent over-charging and reduce degradation.

How can I get a replacement for what seems like a faulty battery?

[Dragon-Fur]

@Vextanys 

Welcome to the HP Community.

If your computer is still in Warranty (perhaps having purchased an extended contract?),

Contact HP and submit a case for Warranty Repair.

We do not generally get in the way of what people believe.

We can help with the practical side: 

What to do and how to replace the failed battery so it does not damage your computer.

Things that are the Battery

All batteries die, some do so quietly and some first inflate and then fail.

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"Fat" Battery / Bloated Battery / Swollen Battery – Sealed / Internal Battery

• Swollen battery might be hiding OR there might be evidence that the battery has inflated.  For example, notebook case warps or won't close, touch-pad stops working, “odd” bulging near the keyboard.

• If the battery is in a swollen or bloated condition, the battery must be removed from the computer and replaced.  There are no other remedies, tests, or useful options.

From HP

>>> HP Support > Battery Swelling / Swollen – Start Here

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Warranty Check – Contact HP

If the battery is failing (or has failed) and the computer is still in Warranty, contact HP Technical Support.

 “Everywhere” Contact Information - HP Technical Support

Open >  HP World-Wide Support

 Select your region and follow the prompts

Where to Find Additional Information about your device

Check your computer’s Website Support for important advisories and bulletins

Category "Bulletins and Advisories" (wording may vary)

Warranty Check

• Warranty Check – Single or Multiple Devices

NOTE: The online database results do not impact the actual contract.

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The faster option is to purchase a compatible battery and replace the battery that has failed.

Open to find instructions and part numbers:

Maintenance and Service Guide

Page 45  Table 6-1 Battery description and part number
Description                                                          Spare part number
4 cell 70 Whr 4.55 Ahr LI SR04070XL-PL     917724-855
3 cell 52 Whr 4.55 Ahr LI SR03052XL-PL     L08855-855

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HP Collection of “how-to” videos – Battery

Internal Batteries…

HP Support Channel - Collection of “how-to” videos

HP Video Gallery - YouTube

• Use Categories to narrow the results. 
• Select your Video

Example – Category 

HP PC Service Videos | Remove and Replace Parts

Cntrl-F   Search the page for Replace the Battery or Battery

Find a similar model type to your system > Select and watch your Video

No Video for your exact system?

YouTube has many, many videos - expand your search beyond the HP gallery offerings...

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Find / Check for parts at PartSurfer / HP Parts Store

Reference:  HP Notebook PCs - Ordering HP Certified Replacement Parts

PartSurfer might be able to tell you exactly which parts came with your device.

Open PartSurfer

• Select your Country
• Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number
• Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

Parts marked as "n/a" (or are missing from the list) are not available from HP.

Parts marked as available for purchase might be available > CHECK:  HP Parts Store

OR

When HP does not provide the part for retail purchase,

Use your search engine to find a compatible part number replacement at your favorite online store.

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[praveenbv]

Hi @Vextanys,

Welcome to the HP Support Community. I'd be happy to assist you with the replacement battery. 

You may order the replacement parts on the HP Parts Store, use the HP Parts Surfer to find the part number and If you've already looked for it and couldn't find it on the HP Parts Store, you may want to get it locally at the online store such as Amazon or eBay, etc...as the part numbers are universal. 

  

Alternatively, I suggest you talk to HP support and discuss your options, follow the below steps to get started: 

  

1) Click on this link. 

2) Click on Sign-in or select the product using the below step: 

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Click on "Show Options". Fill the web-form, to populate a case number and phone number for yourself! 

  

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, here's how private messages work: Click here for details.  

Hope this helps! Keep me posted.  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

[MMM555 · Accepted solution]

I had the same problem, my battery swelled so badly that I couldn't close my laptop without damaging the screen and the touchpad became unusable. It is insane to think that Hp can say that such drastic battery swelling is normal after regular usage. What is even worse is how they treat their customers after their warranty has expired. I submitted a case request and had to wait for two days for them to send me an email that was copied and pasted, on the email itself it was signed "Sincerely, Agent Name".

My advice if your product is out of warranty is just to avoid hp. Order the battery you need off of Amazon or eBay, I have also been recommended to use Partsurfer from others in the community. Just make sure you get what you paid for load-up bios and check the battery has 0 cycles.

If your product is under warranty I guess try to get a new battery from hp.

Best Of Luck!