• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
OMEN by HP - 17-w151nr
Microsoft Windows 10 (64-bit)

Hello,

The location to the right of the trackpad is bulging up significantly which is where the battery is located, so I assume the issue is with a swollen battery. My warranty has expired. Is it advisable to replace the battery? I also read that it is possible to run laptops without the internal battery through AC power. Could I run this laptop without the internal battery? Any help would be appreciated. I've attached a photo.20190715_005023.jpg

3 REPLIES 3
HP Recommended

Any battery bulging like that poses a risk. If it is removable, take it out. Most laptops will run without a battery but there are a few that do not, just try it and see. I would also check to see if this battery is covered under any of the recalls that HP has done on laptop batteries even if they are beyond warranty.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

Hi,

You can remove the battery and the notebook will run without a battery. You could also replace it.

On page 35 of the service manual you can see the steps to replace the battery:

http://h10032.www1.hp.com/ctg/Manual/c05260118

The part number for the battery is 853294-855 and you could try an online search with the part number to find an original or compatible battery.

I have flagged your post, so someone might step in and help from the HP support team.

 

Hope it helps,

David

Please click on thumbs up for thanks

Please click on accept as solution if answered your question

HP Recommended

@steve816

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.


I work on behalf of HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.