Battery troubles!

[GraysonTec]

My laptop keeps dying when my battery reaches about 50%! HELP!!!!

HP Laptop 14-dk1013dx (340V7UA)

Product

340V7UA

Serial

(edited)

Failure details - Battery Check.:

Failure ID:6CXP70-CA8CTA-MFGH5G-C0AJ03

Test date:2025-12-28

Component tested:Battery Check.

IMPORTANT:The test found a problem with the battery and it may need to be replaced.. Additional guidance

[VikramTheGreat]

Hi @GraysonTec,

Welcome to the HP Support Community.
 

Thank you for sharing the details and the failure ID. I understand how concerning this can be when the laptop shuts down unexpectedly.

What the failure means

The Battery Check failure ID (6CXP70-CA8CTA-MFGH5G-C0AJ03) confirms that the battery has degraded and is no longer holding a stable charge.
This is why the system powers off suddenly around 50%, as the battery can no longer deliver consistent voltage.

Warranty and support status

For the HP Laptop 14-dk1013dx (Product: 340V7UA), the standard warranty period has expired. As a result:

• Battery replacement is not covered under warranty
• HP remote support options are limited for hardware replacement

Recommended solution

The issue can be resolved by replacing the battery.

We recommend visiting an HP Authorized Service Center in your region. They can:

• Confirm battery compatibility
• Replace the battery with an HP-approved part
• Test the system after replacement to ensure proper operation

To contact stores, click here:  HP® Service Center Locator - United States | HP® Support. ( Choose the region accordingly)

Please feel free to contact us here anytime you need any further assistance.

Have a great day!
 

VikramTheGreat

HP Support