Battery will not calibrate

[Fluffy537]

The HP Support Assistant suggested that I run a calibration on the battery. I ran the calibration  process using the HP Hardware Diagnostics Window software and that the logic status was unknown and the charge status was unknown. Then the test is cancelled.

The report says 

TestVersion = 1.17.7.0

TestId = a088469f-b159-4d7e-b4f9-0f1ed77a95af

Instance = 1

StartTime = 2021-02-07T18:11:34

ExecutionDuration = 00:00:44

Result = Cancelled

==================================================

BatteryCheckResult: 12

DevicesSupported: 1

DeviceCount: 1

Primary_ACPowerOn: True

Primary_ACAdapterOK: True

Primary_ACAdapterStatus: False <===  This looks suspicious

Primary_TestResult: CALIBRATE

Primary_DesignCapacity: 70070 mWh

Primary_FullChargeCapacity: 64864 mWh

Primary_RemainingCapacity: 4727 mWh

Primary_MaxError: 6

Primary_CycleCount: 6

Primary_Temperature: 44 deg C   <=== Just finished playing a game. It is probably CPU that is generating heat. Usually 24 deg C

Primary_Voltage: 15411 mV

Primary_Current: 3161 mA

Primary_DesignVoltage: 15400 mV

Primary_Status: 128

Primary_SerialNumber:  <deleted>

Primary_ManufacturerName: 333-17-55-A

Primary_BatteryCTNumber: <deleted>

Primary_Warranty: 3

Primary_CalibrationType: 3

Primary_ChargeControl: Supported

Primary_TempCharge: True

Primary_ChargeTest: True

Primary_ChargeCapacity: 92

Primary_TempAlarm: False

Primary_DeepDischarge: False

Primary_FullCharge: False

Primary_FullChargeStatus: False

Primary_BatteryCharge: True

Primary_DesignCycleCount: 1000

I'm thinking the battery needs reseating. PC is only 3 months old. Would I invalidate warrantee if I opened it up and wiggled the battery?

Any other suggestions?

I have tried uninstalling and reinstalling the Microsoft ACPI-Compliant Control Method Battery driver.

I have tried draining the battery completely and recharging it.

[KrazyToad]

@Fluffy537

Welcome to HP Support Community

I would like to help

Please update the BIOS First and then try calibration again

BIOS: https://support.hp.com/us-en/drivers

Calibration: https://support.hp.com/in-en/document/c04700771

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[Huffer]

Need the exact model number of the laptop but on many of the Omens the battery is considered customer accessible and replaceable. Unless it is I do not advise opening it to wiggle the battery as there is really no way for the battery to come loose. Odds are good you need a  new battery. My guess is the SMART chip is corrupted. 

[Fluffy537]

I have already upgraded the BIOS to F20 rev A

[Fluffy537]

Model number is 

OMEN Laptop - 17-cb1008na

[Huffer]

Here is the Service Manual:

Manual 

While you can remove the back and replace memory and storage and wi-fi as a customer, the battery is considered a HP only service item. I cannot advise you to mess with the battery on a 3-month old laptop. 1. I think it would not fix anything; and 2. it puts the warranty in jeopardy. Having said that, the odds anyone would even notice if you just check that the connector is seated tightly, without actually unplugging it, are nil. Pretty sure it will be. Good luck. 

[Fluffy537 · Accepted solution]

This issue was resolved with the help of HP Whatsapp support. The solution was to do a manual calibration. This consisted of:

* Ensuring the battery was fully charged.

* Powering down the laptop and removing the power supply.

* Turn the laptop on and then immediately tap the F2 key repeatedly, about once every second until the HP PC Hardware Diagnostics UEFI menu displays.

* Select "Component test" then "memory", then "extensive test and then "Loop until error".

* Let the test continue until the battery is completely discharged and the computer shuts down. This took only an hour. Gaming laptop battery are only really useful as a UPS!!!

* Leave the laptop powered off for a further 6 hours.

* Fully charge the laptop and then keep it on full charge for a further 2 hours before using the laptop.

* Run the battery test in HP Support Assistant and confirm that the battery status is "OK".