Battery will not charge. Help!

[dylanhughes15]

Hi,

My laptop says 0% available (plugged in, not charging). I have tried leaving it off and charging, which doesn't work. I have tried turning the laptop on without the battery and then fitting the battery while the laptop is on to see if it charges. That doesn't work. I have tried reinstalling the drivers which also doesn't work. 

I tried the HP Hardware Diognstics program and tested the battery. It failed the test and gave me this failure ID: 6APQ7T-7T6987-MFPWLK-C0AF13. 

This was the details of the battery failure.

Test cannot execute. Required service status: INSTALLED

CeementBatteryCheckResult: 13

DevicesSupported: 1

DeviceCount: 1

Primary_ACPowerOn: True

Primary_ACAdapterOk: True

Primary_TestresultString: BAD_CELL

Primary_DesignCapacity: 3200mAh

Primary_FullChargeCapacity: 2784mAh

Primary_RemainingCapacity: 0mAh

Primary_MaxError: 1

Primary_CycleCount: 150

Primary_Voltage: 11568mV

Primary_Current: 0mA

Primary_DesignVoltage: 15200mV

Primary_Status: 19152

Primary_CellVoltage1: 3437mV

Primary_CellVoltage2: 2308mV

Primary_CellVoltage3: 2506mV

Primary_CellVoltage4: 3317mV

Primary_SerialNumber: 45363 09/29/2015

Primary_ManufacturerName: 131-42-57

Primary_BatteryCTNumber: 6EUUHC4GW9L6CS

Primary_Warranty: 1

Primary_CalibrationType: 3

Primary_ChargeControl: Supported

Primary_TempCharge: True

Primary_ChargeTest: False

Primary_ChargeCapacity: 87

Primary_TempAlarm: False

Primary_DeepDischarge: True

Primary_FullCharge: False

Primary_FullChargeStatus: False

Primary_BatteryCharge: True

Primary_DesignCycleCount: 300

The key line I got from this was "Primary_TestresultString:BAD_CELL". Does this mean I have to replace the battery or is there something I can do to fix this without replacing the battery?

Thanks in advance.

[The_Fossette]

@dylanhughes15,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

Don’t worry, I assure you I will try my best to get this sorted.

Awesome job on diagnosing the issue correctly and performing smart troubleshooting before posting your question on HP forums. Kudos to you on that score. 

It looks like a hardware issue and you need to replace the battery on the computer. However, before replacing the battery I recommend you update the BIOS on the computer and check whether it helps.

You can download and install the latest BIOS for your computer from the below link.

https://support.hp.com/in-en/drivers

If the issue persists, I am sending you to a private message suggesting the next course of action.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[dylanhughes15]

Hi,

Thank you for your response.

I have tried updating the BIOS and the issue is still there. 

[Riddle_Decipher · Accepted solution]

@dylanhughes15

I'm the Riddle_Decipher & I'm writing on behalf of my colleague @The_Fossette, as the tech is out for the day, that said, I have reviewed your concern and the entire conversation, did some research and here's what I recommend:

The bios update was our last resort and if that didn't work, and you've already performed the hardware test and it resulted with the failure ID – 6APQ7T-7T6987-MFPWLK-C0AF13,

Here's what the ID represents: 601

Battery 1

please check your Private message icon on the upper right corner of your HP Forums profile, using the blue envelope: 

Click here for more details on how to access the private messages on HP Forums

I hope your day gets better, good luck.