Battery will not hold a charge after sitting for one day.

[ThinkFast76]

Noticed that even after a full charge, if I shut it down (not suspend) and let it sit for a day, the battery would be dead. Had to plug in the charger to get it to turn on again.

I read the pinned thread regarding this issue, but I dont see a solution.

I ran the hardware diagnostic tests and found no issue:

System Test Fast
    All tests passed.

Power Source test
    Battery check: Primary Ok (0)
    AC Adapter test : PASSED

I want to see what can be done under warranty. Thanks.

[Jeet_singh]

Hi @ThinkFast76,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips!

I understand you are having issues with battery not working as it's supposed to be on your HP notebook. Don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

Did this happen after a recent software update or upgrade?

Have you tried to uninstall and reinstall the battery drivers from device manager?

Have you tried to update the Bios?

In the meantime, let's try these steps here:

erform a Hard reset on the notebook: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, keyboard stops responding, or other external devices locking up.

Next thing, please try these few steps to enhance battery life.

• Make sure that the Windows 10 power plan is set to Balanced  Performance to conserve battery power
• Consider which programs you are running; some programs, like graphics-intensive games, will deplete the battery faster
• .Reduce the convertible’s screen brightness to conserve battery power
• Remove peripherals like external hard drives from the convertible while they are not is use

Please follow the steps to uninstall Microsoft ACPI-Compliant Control from Device manager: 

Unplug the charge and use the laptop until the battery drains to 15%.

Turn off the laptop and turn it back on after 30mins.

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager,

Restart the computer and the issue should be fixed.

Also, Go through them all and let me know what you have determined is causing the issue. The first document has the most relevant troubleshooting if your battery appears to be not charging.

Also, Go through them all and let me know what you have determined is causing the issue. The first document has the most relevant troubleshooting if your battery appears to be not charging.

I would suggest please update the Bios and Chipset drivers on your PC from our HP support website, using this link: http://hp.com/drivers Select the country and language. Enter the product# and follow the on-screen instructions.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

Battery Does not Power Notebook or Hold a Charge

HP Notebook PCs - Testing and Calibrating the Battery (Windows 10) (Skip the steps if you have already performed).

Next thing, I would suggest here is to run the test on the battery from F2.(Click on Component test - Scroll down to Power)

Please remember to capture the failure ID for further assistance.

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,

[ThinkFast76]

I response to your post, I performed a Power reset as described. Then I tried to power on the notebook. It would not turn on, so I plugged in the charger.

To answer your questions:

>Did this happen after a recent software update or upgrade? No

>Have you tried to uninstall and reinstall the battery drivers from device manager? Yes. But I don't believe this is a driver issue. I believe it is a hardware (battery) issue. When I press the power button to start the notebook, no drivers are loaded. The BIOS is the only thing that interacts with the power button.

>Have you tried to update the Bios? No. I will look into that and report the status.

The following is a canned answer:

Next thing, please try these few steps to enhance battery life.

• Make sure that the Windows 10 power plan is set to Balanced  Performance to conserve battery power
• Consider which programs you are running; some programs, like graphics-intensive games, will deplete the battery faster
• .Reduce the convertible’s screen brightness to conserve battery power
• Remove peripherals like external hard drives from the convertible while they are not is useAs I said, if I shut off the notebook and let it sit for a day and the battery looses it charge and won't power up, that has nothing to do with Windows 10 settings.

I will check into the BIOS update.

[Jeet_singh]

Hi @ThinkFast76,

Thank you for replying,
Please take your time and get back to me with the results,
 
I'll be awaiting your response and would be glad to help.
 
Feel free to post your query for any other assistance as well,
It's been a pleasure interacting with you and I hope you have a good day ahead.
 
If you wish to show appreciation for my efforts, mark my post as Accepted Solution.
And click on the Purple Thumbs up icon at the bottom of my comment. 

Regards,

[ThinkFast76]

On Sunday, 2017-9-17 @9PM, with the notebook turned off, I charged it until the light indicated it was full.
Then on Tuesday, 2017-9-19: @8AM, I was able to power up the notebook and it said I had 84% charge. This is a positive sign. This would indicate a 16% loss over 36 hrs, which is very reasonable.

I was suprised that I had to hold the power button for more than an instant to get it to start. Maybe this is why I thought it wasn't starting before.

I will keep testing. Thanks for you patience.

[Jeet_singh]

Hi @ThinkFast76,

Thank you for replying,
Please take your time and get back to me with the results,
 
I'll be awaiting your response and would be glad to help.
 
Feel free to post your query for any other assistance as well,
It's been a pleasure interacting with you and I hope you have a good day ahead.
 
If you wish to show appreciation for my efforts, mark my post as Accepted Solution.
And click on the Purple Thumbs up icon at the bottom of my comment. 

Regards,

[ThinkFast76 · Accepted solution]

On Wednesday, 2017-9-20: @10PM, I was able to power up the notebook and it said I had 68% charge. This is what I would expect. It must be that I was not holding the power button long enogh.

Thank you for all you help.

[Jeet_singh]

Hi @ThinkFast76,

Thank you for the update,
I appreciate your time and efforts, 

I'm glad I could contribute towards resolving the issue and finding the solution you were looking for.
Thanks for taking the time to let the community know about the solution

You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.
And mark my post as Accepted Solution to help others find a similar solution as you have.

Take care now and do have a fabulous week ahead. 🙂

Regards,