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Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
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Example: Pavilion 14s Cr-1005tu
Microsoft Windows 10 (64-bit)

Battery won't charge beyond 95%, and it is showing 95% available (plugged in). Have tried uninstalling the Microsoft ACPI-Compliant System still the problem persists.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @bhas1 ,

Thanks for the information. I suggest that you use the HP Support Assistant to verify that you have the most current  BIOS version installed. Check on that and let us know what you find. This could easily be a driver or BIOS firmware issue.

 

Stay safe during these Coronavirus times!



I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If my post was helpful or you just want to say thanks, click on the Yes button next to the "was this reply helpful?"



View solution in original post

5 REPLIES 5
HP Recommended

Hi,

I have a few questions for you.

1) For how long have you been using the notebook.

2) Have you used the HP Support Assistant or from an F2  keystroke on startup, the HP UEFI Hardware Diagnostics test to check your battery? If so, what were the results.

3) Do you leave your notebook plugged in all of the time to act as a substitute desktop PC?

 

If you run the long battery test it should create a new 100% level based on the remaining capacity of your battery. The design capacity of a lithium-ion battery and the current capacity do change over time and for that reason, 100% charge won't be what it was when the notebook was new.



I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If my post was helpful or you just want to say thanks, click on the Yes button next to the "was this reply helpful?"



HP Recommended

Thank you for replying.

Answers to your questions are as follows.

1. I have been using this notebook for over eight months.

2. I have run the diagnostics from HP support assistance, and it is showing the battery is okay.

3. Sometimes I plugged in my laptop as a substitute for desktop PC.

HP Recommended

Hi @bhas1 ,

Thanks for the information. I suggest that you use the HP Support Assistant to verify that you have the most current  BIOS version installed. Check on that and let us know what you find. This could easily be a driver or BIOS firmware issue.

 

Stay safe during these Coronavirus times!



I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If my post was helpful or you just want to say thanks, click on the Yes button next to the "was this reply helpful?"



HP Recommended

it worked.

Thank you.

Be safe and Take care!!!

HP Recommended

Great!

 

You stay safe as well.



I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If my post was helpful or you just want to say thanks, click on the Yes button next to the "was this reply helpful?"



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