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Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Midorya_izu
New member
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Message 1 of 2
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Battery

HP Recommended
Hp elitebook 840 g1
Microsoft Windows 7 (64-bit)

Hello, I have a problem with hp elitebook 840 g1 .

The battery charge does not exceed 37 ,And when it reaches the value 37 it is written ("plugged in not charging")
I checked the battery with "Hp hardware Diagnostics UEFI" but the scan fails and is written

"Battery status: Replace (47)
Logic state: corrupt capacity (47)
Failure id: 9086WW-789A04-MFGH6K-C08603"


Please is there a solution to this problem

1 REPLY 1
Drizell_26
Level 3
27 26 2 7
Message 2 of 2
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HP Recommended

Sounds like the ac adapter is good. The battery is bad. Trying downloading and installing the "HP Support Assistant" or you should have it pre installed on your system in your start menu. Based on the Failure ID, thats a hardware code. If under warranty contact HP

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