Battery

[M_401]

Hi,

So under Device performance & health it says there is no issues under battery life.

When I have run the HP Battery check a couple times it has come up with two different results, replace it and also calibrate it. 

My laptop doesn't charge further than 70%, I have tried the steps where you install ACPI and then allow the system to reinstall it. I don't think this made much difference. 

I didn't want to calibrate my laptop as it says to allow it to fully charge but this isn't possible due to only going to 70%. 

I am not sure what to do. 

[The_Fossette]

@M_401

I reviewed your post and I understand that the battery is only getting charged up to 70%.

Don’t worry, I assure you I will try my best to get this sorted.

Is the computer working in the battery mode? (After unplugging the charger)

Is the battery getting charged correctly up to 70%?

Meanwhile, I recommend you update the BIOS from the below link and check whether the issue is resolved.

https://ftp.hp.com/pub/softpaq/sp106001-106500/sp106009.exe

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[M_401]

Hi, as far as I am aware the battery does charge normally up to 70% and I have updated the BIOS, still only staying on 70%. 

[The_Fossette]

@M_401

Follow the steps in the below article and restore the BIOS defaults and test.

https://support.hp.com/in-en/document/c04831065

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[M_401]

Hi, before I do this, I am just wondering if it will erase things on my laptop such as documents and photos?

[The_Fossette]

@M_401

No, it will not affect the data on your computer.

Cheers!

[M_401]

I have done this, what should be done next. 

[The_Fossette]

@M_401

I recommend you contact support to further diagnose the issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!