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Battery

HP Recommended
HP Pavilion 15-au071sa

Hi,

So under Device performance & health it says there is no issues under battery life.

When I have run the HP Battery check a couple times it has come up with two different results, replace it and also calibrate it. 

My laptop doesn't charge further than 70%, I have tried the steps where you install ACPI and then allow the system to reinstall it. I don't think this made much difference. 

I didn't want to calibrate my laptop as it says to allow it to fully charge but this isn't possible due to only going to 70%. 

I am not sure what to do. 

7 REPLIES 7
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HP Support Agent
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@M_401

 

I reviewed your post and I understand that the battery is only getting charged up to 70%.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Is the computer working in the battery mode? (After unplugging the charger)

Is the battery getting charged correctly up to 70%?

 

Meanwhile, I recommend you update the BIOS from the below link and check whether the issue is resolved.

 

https://ftp.hp.com/pub/softpaq/sp106001-106500/sp106009.exe

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Hi, as far as I am aware the battery does charge normally up to 70% and I have updated the BIOS, still only staying on 70%. 

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@M_401

 

Follow the steps in the below article and restore the BIOS defaults and test.

 

https://support.hp.com/in-en/document/c04831065

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Hi, before I do this, I am just wondering if it will erase things on my laptop such as documents and photos?

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@M_401

 

No, it will not affect the data on your computer.

 

Cheers!

The_Fossette
I am an HP Employee

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I have done this, what should be done next. 

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@M_401

 

I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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