cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
120
Flag Post

Solved!

Bezel coming away from screen on HP Pavilion 14-ce2000na laptop

HP Recommended
Pavilion 14-ce2000na
Microsoft Windows 10 (32-bit)

I bought a Pavilion 14-ce2000na laptop last year - It is still under warranty.  

 

Photo 1.JPG

Bezel coming away from screenBezel coming away from screen

Since I purchased the unit it has not travelled. It has only been used in one desktop location and only closed when not in use.  In May I noticed that the bezel was starting to lift away from the screen in the bottom left hand corner and this progressively got worse to the point that it made it difficult to open the unit without holding the bezel against the screen.  I contacted HP Support UK explaining that this issue had arisen in normal use. They then arranged for the unit to be shipped into their service center. 

On Monday 6th July the laptop was returned to me. I expected it to be repaired, but instead there was a hand written note enclosed  saying “ Hinge broken which is not covered under warranty “.  There was also a letter enclosed saying that the issue was caused by accidental damage or misuse of the product.  

Contrary to what is stated on the letter  that was enclosed with the returned unit the issue was definitely not caused by any accidental damage or misuse of the product.  The product was not dropped or abused in any way shape or form.  It is simply a failure of the structural components that due to poor design and/or poor build quality were not able to withstand normal and gentle for use less than a year. According to the HP warranty I am entitled to repair of the unit but so far HP are failing to honour their warranty.  This is completely unacceptable. Are HP aware of the Consumer Rights Act 2015 ?  How can HP try to avoid honouring their legal and warranty obligations ?         

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
28,802 28,755 2,372 3,586
Message 2 of 2
Flag Post
HP Recommended

@Weirwall I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation