Bios chip issues

[marhAJayden763]

Hello

I have got some questions I hope someone answers them 

1.Can you replace the bios chip in laptop 

2. If you can replace the bios chip can you do it by yourself and what tools dose it require to do it

3.do I need the same bios chip I have 

And where can I find a new one

(Laptop model _OMEN by HP - 15-dc0003nx)
Thanks for help

[praveen196]

@marhAJayden763 Welcome to HP Community!

I understand that you are facing Bios chip issues.

In that case, I would suggets you contact our phone support and check for the support option. They will help you.

Or you can contact the local service center for repair.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[marhAJayden763]

• the problem is i have sent it to the local service center and they said they can't fix it  i don't know why they couldn't

•  now i need to fix it by myself other ways it won't be fixed

• so if you know something about this topic please do share it and i will be thankful.

[praveen196]

@marhAJayden763

I understand your concerns.

You have to contact phone support and check for the option. They will help you.

There will be a charge for the support.

Have a nice day!!

[marhAJayden763]

So the report came today I just picked it up and it says ( liquid inside in machine (KB02) ) 

( the unit is beyond economical repair ,repair coast is equal or more than the unit price )

What on earth does that even mean I never dropped any liquid on the device the problem is CMOS 502 and if you charge the battery or replace it with charged one the laptop works I'm done with this stupid company never buying anything from it again 

If that means another thing I would appreciate the help 

[The_Fossette]

@marhAJayden763

You need to check with the support team as all the service options are available with them. 

Thanks!