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‎09-02-2026 02:48 PM

HP Recommended

 I used my hp 7000 this morning without problems. But I can not swith on this evening. Asked me to enter bitlock key. Found my key but my keyboard did not work at all. 

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‎09-04-2026 11:51 AM

HP Recommended

Hi @Dongmei1 

 

Welcome to the HP Support Community.

 

Thank you for posting your query

 

The issue appears to be that the HP 7000 is entering BitLocker Recovery, but the keyboard is not responding, preventing the 48-digit recovery key from being entered.

Try these steps in order:

  1. Connect a wired USB keyboard directly to the PC, preferably to a rear USB port. Avoid Bluetooth or wireless keyboards at this stage and heck with external keyboard.
  2. Restart the PC and check whether the keyboard responds on the BitLocker screen. Microsoft confirms that the BitLocker recovery environment can require the recovery key before Windows can continue. 
  3. If the BitLocker screen allows mouse/touch input, click the recovery-key entry field and check whether an on-screen keyboard becomes available.

Click Here

 

Take care and have an amazing day!

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

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1 REPLY 1

‎09-04-2026 11:51 AM

HP Recommended

Hi @Dongmei1 

 

Welcome to the HP Support Community.

 

Thank you for posting your query

 

The issue appears to be that the HP 7000 is entering BitLocker Recovery, but the keyboard is not responding, preventing the 48-digit recovery key from being entered.

Try these steps in order:

  1. Connect a wired USB keyboard directly to the PC, preferably to a rear USB port. Avoid Bluetooth or wireless keyboards at this stage and heck with external keyboard.
  2. Restart the PC and check whether the keyboard responds on the BitLocker screen. Microsoft confirms that the BitLocker recovery environment can require the recovery key before Windows can continue. 
  3. If the BitLocker screen allows mouse/touch input, click the recovery-key entry field and check whether an on-screen keyboard becomes available.

Click Here

 

Take care and have an amazing day!

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Reply
Was this reply helpful? Yes No
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