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- Black screen frame detaching from metal backing

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12-23-2019 05:59 PM
I bought this laptop in January, and while it runs great, I recently encountered a problem with the screen. One day, after opening the laptop, I noticed that the black plastic surrounding the screen was becoming detached from the screen itself on the left side. After closing the laptop, I noticed that it was also becoming detached from the metal backing! Now, I'm scared to close the laptop, because when I reopen it, it makes a loud crunching sound and the frame looks like it will bend until it snaps.
After some quick googling, I was shocked to see that this seems to be a recurring problem with HP laptops. I am deeply saddened that I spent $900 on this laptop, only for it to break after less than a year! It's never been dropped or wet or treated harshly-- I haven't even owned it long enough for something like that to happen! It is always either open or closed on my lap or my desk, or in a protected laptop bag. Is there any way I can fix this myself or contact someone who can? Will it cost me even more money because my warranty is up? I'm a student and this may not be feasible.
12-26-2019 02:37 AM
Hi @katjohn
Welcome to the HP Support Community.
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
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Have a great day!
Asmita
I am an HP Employee