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‎02-10-2021 05:24 PM

HP Recommended
Product: Spectre x360 15"
Operating System: Microsoft Windows 10 (64-bit)

Over the past few months the bottom of my laptop has come unstuck. The trackpad is getting raised slightly. I have never once dropped my laptop and it seems like the screws are intact. From what I have read online, apparently the HP Spectre x360 has a problem with its batteries bulging, which can be a fire hazard. I am looking for a solution to this problem.

1 person had the same question
5 REPLIES 5

‎02-12-2021 07:40 AM

HP Recommended

@BenRkv

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​
 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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‎02-12-2021 03:59 PM

HP Recommended

This has not solved my problem. My laptop is no longer under warranty but the battery has bloated, basically making parts of the device nonfunctional. Others have this problem. I simply want a new battery, as it seems HP was aware of this issue.

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‎02-13-2021 08:28 AM

HP Recommended

@BenRkv

Thank you for posting back. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

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‎02-13-2021 12:09 PM

HP Recommended

Thank you. I hope they reach out soon, as this has become a very stressful situation. It seems many people have this problem and have for years. I have been a big HP fan for a long time but I can't justify recommending these or other products to people if HP cannot even get replacement batteries for this unsafe swelling.

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‎02-15-2021 09:51 AM

HP Recommended

Hi, can you please let me know when to expect a message from HP Support? I am very nervous about a fire, or my laptop breaking.

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