Blown fuse

[jb130921]

Hi,

i am using an OMEN by HP Laptop 15-ce0xx (Product number: 2CQ99EA#ABD). For a few weeks the battery does not charge above 80 percent (maximum 90 percent).

The HP PC Hardware Diagnostics Application displays the message "logical status: OK, charging status: blown fuse",

when i run the battery test.

(Result: not successful, Error-ID: 9PN2SF-000AQ0-MFPURF-C6AT13)

The warranty has unfortunately expired. What can i do to fix the problem?

Thanks.

Results:

BatteryCheckResult: 13
DevicesSupported: 1
DeviceCount: 1
Primary_ACPowerOn: True
Primary_ACAdapterOK: True
Primary_ACAdapterStatus: False
Primary_TestResult: BLOWN FUSE
Primary_DesignCapacity: 70 WHr
Primary_FullChargeCapacity: 53 WHr
Primary_RemainingCapacity: 42 WHr
Primary_MaxError: 1
Primary_CycleCount: 25
Primary_Temperature: 33 deg C
Primary_Voltage: 16406 mV
Primary_Current: 0 mA
Primary_DesignVoltage: 15400 mV
Primary_Status: 192
Primary_SerialNumber: 03625 08/16/2017
Primary_ManufacturerName: 333-1B-55
Primary_BatteryCTNumber: 6GHVQ02WY917XR
Primary_Warranty: 3
Primary_CalibrationType: 3
Primary_ChargeControl: Supported
Primary_TempCharge: True
Primary_ChargeTest: True
Primary_ChargeCapacity: 75
Primary_TempAlarm: False
Primary_DeepDischarge: False
Primary_FullCharge: False
Primary_FullChargeStatus: False
Primary_BatteryCharge: True
Primary_DesignCycleCount: 1000

[Huffer · Accepted solution]

Replace the battery...post back if you need help finding a replacement.

[jb130921]

Thank you, the problem is solved.