• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎08-25-2021 10:25 AM

HP Recommended
Product: HP15 f162dx
Operating System: Microsoft Windows 10 (64-bit)
I can no longer get my Bluray discs to playback on my HP15 f162dx Windows 10 Home 64-bit using the preinstalled software.  Is there any other software that I can use to playback my Bluray movies?
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-25-2021 04:13 PM

HP Recommended

What happens when you try to play them? Seems like it may possibly be a hardware issue. Not uncommon for an optical drive to lose function with only one type of disk as it uses different lasers for each one. 

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎08-25-2021 04:13 PM

HP Recommended

What happens when you try to play them? Seems like it may possibly be a hardware issue. Not uncommon for an optical drive to lose function with only one type of disk as it uses different lasers for each one. 

Was this reply helpful? Yes No

‎08-28-2021 04:32 AM - last edited on ‎08-28-2021 07:09 AM by Retired

HP Recommended

It detects the bluray disc, but won't play using the Cyberlink Power Media Player.  Cyberlink Power Media Player now only plays regular DVDs.  Bluray & DVD play when I use Leawo Bluray Player, which can be found at [content removed] Windows 10 compatible & free of charge.  I just wish I could have used Cyberlink Power Media Player, as I prefer the all in one experience.  I hope my reply will help others, facing the same issue.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.