Blue screen CLOCK_WATCHDOG_TIMEOUT

[nickdbr]

Hello,

I bought this laptop a while back. I frequently get a blue screen with the stop code: CLOCK_WATCHDOG_TIMEOUT. I only get this when I am playing games on my laptop.

It happens with most games (older and new).

I already have updated all my drivers on a clean install of Windows 11 and am running the newest BIOS version.

When running a stress test utility it doesn't give me a blue screen error.

Hope I can get any tips on how to fix this. (I could not find any ways to get help from HP in The Netherlands except this and a virtual assistant)

[ub6424]

Hello @nickdbr 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your current system configuration before we focus on the "blue screen" ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Start Windows <Device Manager>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

(3) Please report your results

[nickdbr]

Hello,

Here are the screenshots that you asked for

MSINFO32

Device Manager

[ub6424]

Hello @nickdbr

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install BIOS Update

HP Notebook System BIOS Update

F.20 Rev.A

10.1 MB

Sep 19, 2022

Download

 Fixes:

- Provides support for Windows 11 22H2 SV2.

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update

Intel Chipset Installation Utility and Driver

10.1.18950.8297 Rev.D

0.6 MB

Mar 15, 2022

Download

Intel Management Engine Interface (MEI) Driver

2210.2.80.0 Rev.E

1.7 MB

Sep 5, 2022

Download

(6) Restart Windows

(7) Download and install / update

Intel High-Definition (HD) Graphics Driver

30.0.101.1660 Rev.E

621.1 MB

Sep 5, 2022

Download

Realtek High-Definition (HD) Audio Driver

6.0.9381.1 Rev.E

199.8 MB

Sep 5, 2022

Download

(8) Restart Windows

(9) Test your notebook

(10) Please report your results

[nickdbr]

Hello,

This seemed to work for a while, but in the previous days I have had my laptop freeze while gaming (no blue screen this time, but just freezing when I am in game). It just froze again and when it started up I got 502 error. The laptop does start up but it is getting annoying I can't even play Skyrim or another old game without my laptop freezing up on me.

[ub6424]

Hello @nickdbr 

Thanks for reporting.

(1) Start Windows

(2) Please check <Windows integrity>

Open cmd.exe (right click) as administrator and execute:

sfc /scannow

msdt.exe /id WindowsUpdateDiagnostic

Dism /Online /Cleanup-Image /ScanHealth

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /RestoreHealth

(3) Please report your results ( of each command )

[nickdbr]

sfc /scannow:

msdt.exe /id WindowsUpdateDiagnostic:

Dism /Online /Cleanup-Image /ScanHealth

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /RestoreHealth

[ub6424]

Hello @nickdbr 

Thanks for reporting.

Please send screenshot of <Windows update history>

How to view update history on Windows 11

[nickdbr]

[nickdbr]