Blue screen - Critical_process_died

[JorikV]

Dear all,

By the end of 2023 my battery blew up and I replaced it with a new one, purchased from a German webshop and made in China.

Ever since I have frequently received a blue screen of death. Reboot would then (often but not always) result either in a new BSOD or a message that says 'Hard disk not found'. Another message I frequently received was 'Critical_process_died', which was shown on the BSOD.

When the laptop is 'asleep', an attempt to restart would also often result in another BSOD.

I found that when I installed a new update, the issue often subsided for a while only to come back to the surface after some time. I guess it is obvious that the new battery is the root cause of my problem, but I am interested to hear your thoughts.

Thank you.

[Max3Aj]

@JorikV, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I understand how frustrating it must be to deal with recurring BSODs and boot issues, especially after replacing your battery. Let's go through a few steps to help isolate and resolve the issue.

 

Based on your description, the issue could stem from:

• Improper battery installation or compatibility issues
• Loose or damaged internal connections (especially affecting the SSD)
• Corrupted system files or drivers
• Power management conflicts introduced by the new battery

Step-by-Step Troubleshooting

Check Battery and SSD Connections

Since the issue started after a battery replacement:

• Power off the laptop completely.
• Open the back panel (if you're comfortable doing so).
• Ensure the battery connector and SSD are securely seated.
• Look for any signs of damage or swelling.

Run HP Hardware Diagnostics

HP provides built-in diagnostics to check for hardware issues:

• Turn off the laptop.
• Press Esc repeatedly, then F2 to enter HP PC Hardware Diagnostics.
• Run the System Tests, especially:
  • Battery Test
  • Hard Drive Test
  • Memory Test

Update BIOS and Drivers

Outdated firmware can cause power and boot issues:

• Visit the HP Spectre x360 15-ch015nd Drivers Page
• Download and install:
  • Latest BIOS
  • Chipset drivers
  • Storage drivers

Disable Fast Startup

Fast Startup can conflict with power states:

• Go to Control Panel > Power Options > Choose what the power buttons do
• Click Change settings that are currently unavailable
• Uncheck Turn on fast startup
• Save changes and reboot

Check for System File Corruption

Run these commands in Command Prompt (Admin):

These will scan and repair corrupted system files.

Consider a Clean Windows Installation

If the issue persists, a clean install of Windows 11 may help eliminate software conflicts. Be sure to back up your data first.
HP PCs - Software recovery options (Windows 11 and Windows 10) | HP® Support

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support