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‎09-14-2023 04:50 AM

HP Recommended
Product: HP G62-b31EE Notebook PC

Hi.

I have 1 stick of 2gb of ram (2GB 1RX8 PC3-10600S-09-10-ZZZ) I wanted to upgrade it to 8gb with 2x4gb (4GB 1Rx8 PC3L-12800S-11-13-B4) but when I installed them I got a blue screen and the computer turns off and then turns on again

. What I can do? 

Category:
3 REPLIES 3

‎09-14-2023 06:34 AM

HP Recommended

Hi:

 

The problem you have is the memory is not compatible.

 

The DDR3L-1600 memory cannot go back two clock speeds to 8500 MHz, but the DDR3-1333 MHz memory can go back one clock speed to 8500 MHz.

 

You need to find a specific design memory chip.

 

PC3-10600, 1.5V, and it must have 8 little black memory chips on each side of the circuit board, not 4.

 

A design and spec like this...

 

Motoeagle DDR3 1333MHz SODIMM 8GB Kit (2x4GB), 2RX8 PC3 10600S 4GB 204 Pin 1.5V Laptop Memory at Ama...

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‎09-14-2023 09:36 AM

HP Recommended

so its a frequency problem right the ram that i want to put it have high frequency can i do anything in the bios to reduce its frequency cuz i have bought it already and the second thing my old ram that its already working have 4 little black memory chips on each side of the circuit board, not 8 but you said that i must put 8 not 4 so what should i do i am confused and thank you for your time

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‎09-14-2023 11:02 AM

HP Recommended

You're very welcome.

 

There are no adjustments you can make in the BIOS, so your only option would be to find memory like I described.

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