08-02-2020 07:16 AM
I purchased laptop HP Notebook - 15q-dy0004au on December 2018 The warranty period has been ended December 2019
My laptop facing an issue with frequently blue screen error after the windows update 2004 and there was another error coming related with hard disk error , Hard disk keep asking to quick repair ( which i already quick scan but still the error coming up )
My laptop takes time to bootup the windows everytime it takes 10 mins to bootup its just 1 and half year old laptop
and i am facing this issues in short period of time
couldn't expect this from HP and microsoft too
now to get rid of this problem
I did clean installation by creating bootable usb flash drive almost 10 times But the blue screen error and hard disk error still coming up
and one more thing the performance is very slow.... I installed old version of ISO like 1903 , 1809 still the issue coming
i changed the bios settings as legacy mode enable and secure boot disable, still facing the same issue..
I am sick of this problem since May.. Please help me
If there is warranty extension available i would like to order Hp care pack..
i need all the information
couldn't expect these problem in HP and microsoft
Solved! Go to Solution.
08-04-2020 05:05 PM
@Kajal1995 The best way to get out of the Windows Automatic Repair loop is to disable early launch anti-malware protection. You can do this from Command Prompt in the Windows Boot Options menu which will begin to appear after your restart your computer several times.
1) Navigate to Troubleshoot > Advanced Options > Startup Settings. Your computer will restart then present you with a list of options.
2) Choose "Disable early launch anti-malware protection".
3) Restart your PC and check if you can boot into Windows.
Also, Install the latest version of the HP Hardware diagnostics (UEFI) on your device using this link: Click here for details
Hold the power button for at least five seconds to turn off the computer.
Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
Click Extensive Test.
Click Run once, or Loop until error.
While the test is running, the time remaining and test result for each component display on the screen.
If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.
P.S: Welcome to HP Community 😉
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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
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I am an HP Employee
08-09-2020 01:50 AM
I am sorry , I didn't respond on time
So yes I was able to load the windows by Disabling anti malware early protection
But I was able to load the windows earlier as well..
My query is blue screen error comes up in every 2 mins..and
Windows boot up take time almost 20 mins..
Computer performance is slow..
File explorer is taking too much time to open it...
And yes I run the F2 diagnostic test and the error comes up I am attaching a picture of it
08-09-2020 01:57 PM
@Kajal1995 I appreciate the details, that said, it looks like it's a hardware malfunction and I suggest you talk to HP support and discuss your options, follow the below steps to get started:
1) Click on this link - http://www.hp.com/contacthp/
2) Click on Sign-in or select the product using the below step:
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Click on "Show Options".
Fill the web-form, to populate a case number and phone number for yourself!
Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from,
here's how private messages work: Click here for details.
If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.
I am an HP Employee