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    HP Solution Center Adobe Flash player error

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Level 1
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Message 1 of 6
157
Flag Post

Bluescreen ntoskrnl.exe and PSHED.dll

HP Recommended
Hp 15-dk0096wm
Microsoft Windows 10 (64-bit)

122620-8421-01.dmp 12/26/2020 12:53:13 AM NMI_HARDWARE_FAILURE 0x00000080 00000000`004f4454 00000000`00000000 00000000`00000000 00000000`00000000 PSHED.dll PSHED.dll+15b0 Platform Specific Hardware Error Driver Microsoft® Windows® Operating System Microsoft Corporation 10.0.19041.1 (WinBuild.160101.0800) x64 ntoskrnl.exe+3f5780 C:\WINDOWS\Minidump\122620-8421-01.dmp 8 15 19041 2,239,908

 

PSHED.dll PSHED.dll+15b0 fffff804`24d70000 fffff804`24d8a000 0x0001a000 0x4c55dc99 8/1/2010 9:44:09 PM Microsoft® Windows® Operating System Platform Specific Hardware Error Driver 10.0.19041.1 (WinBuild.160101.0800) Microsoft Corporation C:\WINDOWS\system32\PSHED.dll

 

-updated all drivers

-before I had nvddmkm.sys that got resolved with driver 452.06

-I got this while watching youtube/pinterest

-during gameplay I havent got bsod

If anyone has ever encountered this pls help

5 REPLIES 5
HP Support Agent
HP Support Agent
27,729 27,714 1,830 2,469
Message 2 of 6
Flag Post
HP Recommended

@Oana2

 

I reviewed your post and I understand that you are getting a bluescreen error.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

 

BIOS: https://ftp.hp.com/pub/softpaq/sp111001-111500/sp111188.exe

 

Intel: https://ftp.hp.com/pub/softpaq/sp105501-106000/sp105556.exe

 

Nvidia: https://ftp.hp.com/pub/softpaq/sp105501-106000/sp105558.exe

 

If you continue facing the issue, then follow the steps in the below article.

 

https://support.hp.com/in-en/document/c04593971

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Level 1
11 8 0 0
Message 3 of 6
Flag Post
HP Recommended

my bios and drivers are all updated,I get the blue screen when I m using my browser(I tried explorer firefox and chrome)

I can play games with no issues

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Author
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Message 4 of 6
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HP Recommended

I already did everything provided in the link a week ago.That resolved my errors during gameplay however I get issues using the browser.

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Message 5 of 6
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010421-7531-01.dmp 1/4/2021 5:56:17 PM NMI_HARDWARE_FAILURE 0x00000080 00000000`004f4454 00000000`00000000 00000000`00000000 00000000`00000000 PSHED.dll PSHED.dll+15b0 Driver errori hardware specifici di piattaforma Sistema operativo Microsoft® Windows® Microsoft Corporation 10.0.19041.561 (WinBuild.160101.0800) x64 ntoskrnl.exe+3f5780 C:\WINDOWS\Minidump\010421-7531-01.dmp 8 15 19041 2,559,460

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HP Support Agent
HP Support Agent
27,729 27,714 1,830 2,469
Message 6 of 6
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HP Recommended

@Oana2

 

I recommend you perform a cloud recovery following the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c06162205

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Reply
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