Blackbriar Tutor
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Bluetooth Connection Failure

HP 2000 2116-TU
Microsoft Windows 7 (32-bit)

Hi

 

I have my bluetooth driver installed, and the status showing is: This device is working properly.

 

But when I try to transfer any file from any other device like from my phone, everytime the files could not be sent. The reason it is showing is connection error. Even when I try to transfer any file from my Notebook PC, files could not be sent.

 

Please help.

Thank you.

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Bluetooth Connection Failure

Hey @Blackbriar,

 

I see you're having some trouble with Bluetooth. I'd like to help.

 

First I'm going to suggest you follow the steps in this document: HP PCs - Fixing Bluetooth Problems (Windows 7)

 

Please get back to me and let me know how it goes.

 

If this helps, please hit that Thumbs Up and Accept as Solution so others can find this answer.

 

Cheers,

TechSurge.

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Blackbriar Tutor
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Bluetooth Connection Failure

HI,

 

Thank you for the suggestion. I have tried all the ways which were mentioned in the attached document, but with no luck.

 

I still cannot send or recieve files via bluetooth in my Notebook PC.

 

Please suggest me any other thing.

 

Thank you.

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Bluetooth Connection Failure

Hey @Blackbriar,

 

Give this guide from digitalcitizen.life a try: Transfer Files via Bluetooth Between Phones & Windows 7 PCs

 

Let me know how it goes.


Cheers,
TechSurge.

TechSurge
I work on behalf of HP


Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Blackbriar Tutor
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Bluetooth Connection Failure

Hi

 

This document has been helpful. But sadly I could not find the two options: "Send a file" and "Receive a file".

So I cannot perform any transfer as shown in the document.

 

My bluetooth driver is: Atheros AR3012 Bluetooth 4.0 + HS Driver for Microsoft Windows.

 

Do you think this is a problem of the driver? Do I need to install any different driver?

 

Please share your thoughts.

 

Thank you.

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Bluetooth Connection Failure

Hey @Blackbriar,

 

Looking into it, it may not be a supported action with this driver. If it doesn't show those options, then I don't believe it will work.

 

Cheers,
TechSurge.

TechSurge
I work on behalf of HP


Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Blackbriar Tutor
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Bluetooth Connection Failure

Hi,

 

Thank you for your input.

 

Could you please provide me a link from where I can download the Bluetooth driver for my specific Notebook model?

 

Thank you.

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Hey @Blackbriar,

 

Here's the link for you: HP 2000-2116TU Notebook PC

 

Cheers,

TechSurge.

TechSurge
I work on behalf of HP


Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping.

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Blackbriar Tutor
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Bluetooth Connection Failure

Hi,

 

Thank you so much. It works fine now.

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