07-07-2013 09:28 AM - edited 07-07-2013 05:29 PM
I'm facing a problem with my HP Pavilion DV7-QF402EA#A2N. It was working well yesterday but when I turned it on the morning I found this error:
Wireless module not supported
Bluetooth Module ID (704)
However, there is nothing plugged to my laptop and I didn't change any card. I didn't touch the Bios either.
I can't seem to understand the problem. Please be a bit specific because I'm not a big tech guy.
Thank you for the help 🙂
07-10-2013 10:46 AM
I understand that you are getting an error that the wireless card is not supported.
Do a hard reset.
Turn the computer off.
Remove the power cable and the battery.
Hold down the power button for 15 sec while booth power sources are removed.
This should reset the hardware in the computer.
As you turn it back on tap the F10 key. This will load BIOS setup utility.
Press F9 to load defaults.
Press F10 to save and exit.
When the computer boots back up, check to see if everything is working.
If you’re still having the problem when the computer boots back up,
Go to device manager, uninstall the wireless adapter and restart the computer.
This will uninstall and reinstall the driver for the wireless.
Here is a link that will show you how to get to device manger.
Let me know how everything goes.