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‎09-24-2024 11:34 PM - edited ‎09-24-2024 11:36 PM

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-s0000 (76T53AV)

Screenshot 2024-09-25 082535.pngScreenshot 2024-09-25 082613.pngScreenshot 2024-09-25 082709.png

 

 

My bluetooth device has yellow exclamation mark. Uninstalling the device or restarting the pc does not work. I have unistalled and reinstalled the drivers even though they are up to date, but my problem is still not solved. The mark comes back again.

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-26-2024 05:06 AM

HP Recommended

I solved the problem.

Device Manager -> Bluetooth Device -> Update Driver -> Browse my computer... -> Let me pick from a list... -> Uncheck "Show compatible hardware" -> Latest driver of the device(MediaTek for me)

 

This solved my problem. The problem persists when I update from Windows Update.

View solution in original post

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2 REPLIES 2

‎09-25-2024 08:11 AM

HP Recommended

Have you installed the most recent BIOS? It is dated Aug. 15, 2024

https://support.hp.com/us-en/drivers/swdetails/victus-by-hp-16.1-inch-gaming-laptop-pc-16-s0000/2101...

 

Have you reset the EC (embedded controller)?

Press and hold down the [power button for fifteen seconds or more.

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎09-26-2024 05:06 AM

HP Recommended

I solved the problem.

Device Manager -> Bluetooth Device -> Update Driver -> Browse my computer... -> Let me pick from a list... -> Uncheck "Show compatible hardware" -> Latest driver of the device(MediaTek for me)

 

This solved my problem. The problem persists when I update from Windows Update.

Was this reply helpful? Yes No
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