Bluetooth drivers

[mostafa5040]

Hello. My headphone with 4.1 bluetooth is not discoverable on my laptop

[Jerry_57]

Hi @mostafa5040,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I hear that your HP Bluetooth headset is not discoverable on your laptop. Try these quick checks:
 

• Put the headset into pairing mode.
  
  For headsets, pairing mode usually starts when you slide/hold the Power switch toward the Bluetooth icon until you hear “pairing” and the LEDs flash red and blue.
   
• Use the USB Bluetooth adapter if included:
  
  It states that the USB Bluetooth adapter provides the best connection, softphone functionality, and sound quality on computers.
   
• Connect to the PC with the USB adapter:
  
  
  1. Turn on the headset
      
  2. Insert the BT700/BT600 USB adapter into the laptop
      
  3. Wait for the adapter LED to flash, then turn solid
      
• If the USB adapter is disconnected, pair it again:
  
  
  • Put the headset in pairing mode.
     
• Update the headset firmware/software:
  
  
  • It recommends keeping firmware up to date to improve performance and add features.
     

I hope this will help.

 

Take care and have a good day.